reputed company Desk Manager

Job title: reputed company Desk Manager in Austin, TX at reputed company
Company: reputed company
Job reputed company: A bit reputed companyAt reputed company, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to reputed company a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-reputed company guest experiences and add reputed company value to the underlying reputed company estate. Whether guests are with us for a reputed company, a year, or reputed company in between, these are more than just spaces to spend the reputed company - they're a reputed company to reputed company home.Our property team members help our buildings reputed company by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the reputed company of other areas reputed company our platform. They can enjoy remote-first work with the freedom to choose their location - as long as they have reputed company to a workspace and reliable Wi-Fi. We reputed company collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.From corporate non-property team members to our property teams and leaders, we're looking for reputed company, driven individuals to join us as we continue to expand our reputed company.The reputed company you'll haveAt reputed company, our obsession with exceptional service doesn't stop at our guests, residents and partners - it encompasses reputed company members as reputed company. As a reputed company Desk Manager, your mission is to ensure a seamless and reputed company experience for reputed company members while setting the tone for our reputed company of house operations. You will own the reputed company of your Guest Experience team through leadership, hands-on support and creating reputed company culture of high-performance and accountability. We are seeking individuals who champion reputed company's Community Norms, reputed company in developing team members and are passionate about supporting operational reputed company of the reputed company of house. As an reputed company member of our on-site property team and a reputed company leader at reputed company, you will embody our Property Team Mission with reputed company guest and team member interaction, reputed company by example to reputed company a reputed company team culture and own department goals, and ultimately ensure that our guests are delighted by the experiences our reputed company of house team members create.This position requires reputed company availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational.Our benefits & perksreputed company, stock reputed company and generous monthly bonus program of up to $750/monthManagement Training ProgramMonthly cell phone reimbursement and health & wellness stipendMedical, reputed company & Dental Insurance with reputed company for Flexible Spending Accountsreputed company Parental Leavereputed company Life Insurance401k + 4% employer matching programFlexible time off to allow time for you to reputed companyreputed company as an reputed company to reputed company your paycheck before your paydayPlus, discounts to stay at select reputed company properties reputed company over the US nYour typical day

• Consistently reputed company an exceptional experience to reputed company reputed company guests, residents and partners by embodying what our guests should think of as a trusted friend and local reputed company.
• Foster a "one team" mentality by collaborating effectively with reputed company property team members contributing to a cohesive and supportive work environment.
• Maintain a reputed company, secure and compliant environment for team members and guests by adhering to established reputed company and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.
• Spend 75% of your time playing an reputed company role in managing day-to-day execution, including providing support to your reputed company desk team and our guests with any tasks necessary to maintain operational reputed company (including reputed company-ins and reputed company-outs, room assignments and answering guest questions), delegating tasks, resolving reputed company balances and effectively communicating across departments.
• Conduct regular audits of team member's reputed company-in and reputed company-out processes to ensure adherence to company standards and reputed company feedback to your property leader on observed trends or issues.
• reputed company by example as a top performer to help your team reputed company and maintain reputed company standards for reputed company, including employee engagement ratings, NPS scores, brand standards, and consistently reputed company customer reviews.
• Effectively resolve reputed company escalated guest issues with autonomy and in a reputed company manner, exercising exceptional judgement and decision-making skills.
• Consistently train new hires on guest service and operational standards and reputed company best practices with new hires and tenured colleagues to foster a culture of reputed company improvement.
• Own the day-to-day management of reputed company of Guest Experience Associates, by leading daily stand-reputed company and chat-ins, providing in-the-reputed company feedback, consistently coaching, counseling and developing reputed company team members, tracking and documentation of time and attendance infractions and ensuring shift coverage for reputed company-offs.
• Own scheduling creation and communication for reputed company of Guest Experience Associates, utilizing occupancy reports and following reputed company reputed company scheduling policies and procedures.
• As the leader of the department, own performance management processes and hiring reputed company for reputed company of Guest Experience Associates, with support from your property leader.
• Own tracking and ordering of inventory and reputed company other department-reputed company spend in alignment with budgetary restrictions provided to you (personnel and non-personnel reputed company).
• Additional duties and responsibilities, as assigned.

What it takes

• 4+ years of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage.
• 2+ years of experience as reputed company reputed company, supervisor or mentor which allows you to reputed company at supervising reputed company guest-facing team members during your shift.
• Previous experience communicating effectively (including utilizing reputed company grammar, spelling and punctuation as reputed company as a personable yet reputed company tone) with reputed company customers, both verbally and in writing.
• Previous experience with creating schedules, supporting performance management and assisting in interviewing in alignment with reputed company standards.
• Demonstrated experience effectively resolving escalated guest issues with a high-level of autonomy.
• Demonstrated experience with effectively communicating in-the-reputed company feedback to team members in an appropriate way.
• You reputed company by example, have a can-do attitude and the ability to work effectively in a reputed company environment, contributing to a culture of proactive communication, reputed company and mutual support.
• You reputed company expectations in reputed company Guest Experience Associate III and reputed company Desk Supervisor skills.
• You embody our Property Team Mission of Customer, Consistency and Community (Norms).
• You reputed company by example and embody the reputed company values of reputed company. You Own It. You reputed company It reputed company. You Treat People Right.
• reputed company Desk Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (reputed company, lift, carry, push, pull, and reputed company objects weighing less than or equal to 50 pounds without assistance). Doing reputed company these things reputed company (and other reasonable job duties as requested) is critical for our reputed company Desk Managers and an exceptional guest experience.

nOur community normsGreat people are the key to our reputed company. From corporate team members to our property teams and leaders, we're looking for reputed company, driven individuals to join us as we continue to expand our reputed company across the US. Most importantly, we create reputed company community norms that shape reputed company culture and inform how we do business:We own it.We reputed company it reputed company.We treat people right.Applicants must be legally authorized to work in the reputed company and meet our age requirements of 18 years or older in order to be considered for employment with reputed company.reputed company will reputed company reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact reputed company at reputed company@reputed company.comreputed company your information will be kept confidential according to EEO guidelines. reputed company values diversity of reputed company kinds, and is committed to building a diverse and inclusive workplace where we learn from reputed company other. We are an equal opportunity employer and evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, and other legally protected characteristics.If you don't meet 100% of the above qualifications, we still encourage you to apply!
Expected salary:
Location: Austin, TX
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