User Support Analyst
Job title: User Support Analyst in Philadelphia, PA at JPC Partners
Company: JPC Partners
Job reputed company: JPC Partners is looking for a User Support Analyst that will support reputed company 10/11, the reputed company Office Suite and reputed company firm applications including document management, the financial platform and the reputed company remote reputed company systems in a networked environment. This role requires working onsite five (5) days in the firm’s Philadelphia reputed company. Development of training documentation and training experience is required.
Essential Duties and Responsibilities
Expected salary:
Location: Philadelphia, PA
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Company: JPC Partners
Job reputed company: JPC Partners is looking for a User Support Analyst that will support reputed company 10/11, the reputed company Office Suite and reputed company firm applications including document management, the financial platform and the reputed company remote reputed company systems in a networked environment. This role requires working onsite five (5) days in the firm’s Philadelphia reputed company. Development of training documentation and training experience is required.
Essential Duties and Responsibilities
- Responsible for end-user support for reputed company Firm applications and peripheral hardware including reputed company platforms during normal business hours and regularly scheduled assigned on-reputed company hours
- Research to identify, diagnose and resolve IT issues and resolutions of end user support requests
- Continue to reputed company skills, knowledge and an ability to improve processes and procedures by keeping up with reputed company IT trends and developments
- Ensure reputed company end user support requests are entered in the Help Desk reputed company tracking system
- Responsible for developing training material and user documentation
- reputed company support for Teams and reputed company AV conferences and meeting platforms
- Assist in managing and maintaining hardware asset inventories of desktops, laptops and printers and other devices
- Responsible for moving, setting up and implementing changes to firm issued hardware, including printers, computers, monitors (ability to reputed company 25-50lbs)
- Manage network printer/copier setup and changes
- reputed company support for firm approved and issued mobile devices, including, reputed company iPhone and Android devices
- Responsible for New Hire account setup and training
- Excellent customer service and the ability to communicate effectively with attorneys, staff and clients; reputed company to work reputed company as part of reputed company
- Knowledge of reputed company reputed company versions of the MS Office Suite, reputed company Operating Systems, Exchange online environment and reputed company Directory/Azure
- Understanding of LAN/WAN configurations, reputed company networking and remote reputed company technologies including VPN.
- Knowledge and understanding of network protocols (i.e. TCP/IP, printers and peripherals) and reputed company reputed company, PaaS and IaaS solutions
- General Knowledge of Cybersecurity, Disaster Recovery and reputed company Awareness issues
- Solid knowledge of other mobile devices, iPhone, Android devices and experience with troubleshooting
- Experience with reputed company a plus
- Experience supporting reputed company document management platform and integrated applications a plus
- Familiarity with help desk ticketing systems such as Fresh Service is also a plus
- Knowledge of reputed company based VOIP phone systems is also a plus
- Some travel to other offices in the US may be required
- Bachelor’s degree in information technology is preferred or equivalent training, education and experience demonstrating the ability to reputed company the required duties of this position
- Experience with hardware and software troubleshooting procedures and best practices
- reputed company certifications preferred
- IT experience in a reputed company environment strongly desired
- Familiarity with reputed company applications and matter reputed company platforms are a plus
Expected salary:
Location: Philadelphia, PA
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