Care Engagement Specialist 1

Job title: Care Engagement Specialist 1 in Louisville, KY at
Company:
Job description: Immediate need for a talented Care Engagement Specialist 1. This is a 03+months contract opportunity with long-term potential and is located in KY (Remote). Please review the job description below and contact me ASAP if you are interested.Job ID: 25-60068Pay Range: $22 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).Key Responsibilities:

• Shift : Prefer Central Time Zone 8:30am -5:00pm CST Overtime not required.
• The Care Engagement Specialists provide a concierge service to our most vulnerable Medicare members to improve member experience, close care gaps, complete annual HRAs, increase member retention, remove social determinants of health and improve health outcomes.
• The monthly metric goals are Conversions-the number of appts made during a successful call: 20% meets expectation-30% exceeds expectation
• Quality Audits: 92% or better per audit
• Call volume: 1000 or better
• HRAs Completed: 68 or better
• Care Gap Assessments Completed: 200 or better
• Adherence to schedule: 90% or better
• Consistent engagement as a WFH employee as seen in the Cloud Dialer Power BI report.
• Client required training, role specific training and meet the team.
• What previous job titles or background work will in this role?
• Work within a Provider office, former customer service role, experience working within multiple computer systems and dialer systems.
• Any future projected positions potentially coming up? Choose an item. If yes, note: Yes, the goal is to move from temp to perm with the right candidate.

Key Requirements and Technology Experience:

• Key skills; Microsoft 365, Genesys , Member Services , care gaps, Medicare , Cloud Dialer , Bilingual.
• Proficient with Microsoft 365 and other software programs.
• Good communication and documentation skills with members facing medical needs.
• Good time management skills as this is a remote position.
• High school plus work experience.
• Microsoft 365, Genesys
• Bilingual is a plus.
• Call center experience
• Medical background

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy [Link available when viewing the job]. #mor J2W:CB3
Expected salary: $22 - 23 per hour
Location: Louisville, KY
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