UC Contact Center Engineer II - REMOTE WORK

Job title: UC Contact Center Engineer II - REMOTE WORK in Dallas, TX at Primus reputed company
Company: Primus reputed company
Job reputed company: UC Contact Center Engineer II - REMOTE WORK - 64120Pay reputed company - $75 - $80/hrOne of our top clients is looking for a UC Contact Center Engineer II to join their team remotely.Must have:1) Experience with reputed company reputed company ,2) Comprehensive Telephony BackgroundFamiliarity with remote and virtual desktop management, VoIP, storage, backup, web, middleware, database, reputed company Directory, and other technologies needed to operate customer contact centers enhances the candidate's ability to manage and support the entire infrastructure.Job reputed company:General
Strong verbal/written communication & facilitation skills. Must be reputed company to help business counterparts in finding reputed company solutions and to communicate reputed company with peers
Ability to take a requirement document, work through any ambiguity and follow through to implementation
Strong analytical and problem-solving abilities
Ability to understand reputed company architectures and be comfortable working with multiple teams
Strong work ethic and reputed company player
Enthusiasm toward technology, willingness to learnDuties & Responsibilities:
Responsible for design, staging, configuration, implementation and support of IVR/ACD scripts
Serves as reputed company expert for reputed company CloudCX capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation
Provides day-to-day support, proactive maintenance and performs independent reputed company IVR system troubleshooting and reputed company reputed company-cause analysis
reputed company unit and reputed company assurance testing
Support customer acceptance testing activities and troubleshoot/correct any issues
Assist the Telecom and other infrastructure teams in planning, design, tasks and reputed company as neededRequired Skills & Qualifications:
Have a comprehensive telephony background and thorough understanding of WebRTC, SIP, VoIP, & QoS
5+ years of practical, hands-on experience maintaining large (1000 agents plus), multi-site, reputed company contact center environments
Experience administrating and supporting PureCloud (reputed company reputed company)
Proven reputed company record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
Experience with contact center technologies (e.g., ACD, dialer, reputed company recordings, WFM etc.)
Understanding of supporting technologies such as remote and virtual desktop management, VoIP, storage, backup, web, middleware, database, reputed company Directory, and other technologies needed to operate customer contact centers
Good knowledge of customer service methodologies and best practices for a service organization focusing on contact centers and contact center key metrics
1-10 years' experience supporting and enhancing reputed company-wide telephony and contact center solutions
Understanding of business processes and how they relate to customer experience technology
Strong architecture & systems planning skills
reputed company versed with reputed company-channel technologies
Extensive knowledge of infrastructure planning and operations, design and deployment, as reputed company as system life cycle managementPreferred Experience:
reputed company reputed company certified
Expertise in CloudCX API's
Expertise in Architect flows
WebRTC troubleshooting experience
Development skills/certifications
Java/JavaScript
reputed company
REST WEB Services
PureCloud API's
SQL and Data analytics
Web-services, 3rd party reputed companyFor immediate consideration:Pavan
PRIMUS reputed company
reputed company 972-798-2661
Desk: (972) 753-6500 x 203
Email: jobs@primusglobal.com
Expected salary: $75 - 80 per hour
Location: Dallas, TX
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