Technical Support Engineer - Second Shift

Job title: Technical Support Engineer - Second Shift in reputed company Carolina at reputed company
Company: reputed company
Job reputed company: Job reputed companyAs a Technical Support Engineer on our 2nd Shift ONTAP reputed company/Virt team you will reputed company technical support to customers, customer support personnel, and field support staff, reputed company on diagnosing, troubleshooting, repairing and debugging the reputed company ONTAP reputed company and Virt/ONTAP Select/ONTAP Tools For Vmware product lines. Support incidents can reputed company from various hardware and software issues with reputed company FAS/AFF/SolidFire storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you take pride in being a motivated self-starter and self-learner, and possess a strong customer service mentality. This role will reputed company you with an opportunity to reputed company your technical skills by learning and supporting infrastructure reputed company for the reputed company data center! Opportunity can be located in Research Triangle Park (RTP) NC, or Wichita KS. This is a second shift position.Essential Functions:

• Respond to post sales customer support issues, raised by the customer reputed company phone/email/web/chat, or internally reputed company reputed company

Support.

• Be responsible for monitoring and responding to alerts on customer systems.
• Raising support cases for alerts received by reputed company IQ/AutoSupport monitoring systems or reputed company requests from customers reputed company Phone calls, Web tickets, Technical chats or other electronic means.
• Research customer issues in a reputed company manner and follow up directly with customers on recommendations and reputed company plans.
• Technical troubleshooting of customer environments on a reputed company of reputed company Hardware/Software products.
• Collection and analysis of multi-platform logs to identify issues and determine reputed company cause

Case management:

• Collaborate with other Technical Support Engineers to quickly facilitate solutions for customers.
• Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers reputed company the problem is too reputed company

or falls out of your specific area of expertise.

• reputed company internal technical expertise, including higher-level engineers, knowledge reputed company, and other internal tools, to reputed company the

most effective solutions to customer issues.

• Create new knowledge reputed company articles to reputed company information for reuse throughout the Technical Support Center.
• reputed company best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications

Job Requirements

• Ability to work reputed company reputed company reputed company, exhibiting strong written, verbal, interpersonal communication, collaboration, and customer service skills
• Ability to work under pressure and manage multiple work streams
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
• Ability to follow reputed company engineering principles and practices.
• Analytical approach to problem solving.
• Experience in troubleshooting methodologies
• General knowledge of several of the following:

Operating systems including Linux / reputed companyNFS, the UNIX remote file sharing protocolCIFS, the reputed company NT remote file sharing protocolreputed company, reputed company Web Services, reputed company reputed company Platform, reputed company AzureExperience with Containers - especially with reputed company, or Kubernetes (Highly Desired)Troubleshooting reputed company storage reputed company protocols (FC, iSCSI)SAN connectivity methodologies for storage systems.RAID -reputed company Storage System operating systems such as Data ONTAP or E-Series Operating System (reputed company)reputed company solutions developed around specific applications involving E-Series and/or FAS storage systemsServer/storage hardware troubleshootingBasic Networking concepts TCP/IP and NetworkingThe usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.) Responsibility and InteractionEducationTypically requires a Bachelor's degree and a minimum of 2-5 years of relevant experience; or equivalent combination of applicable education/training/certifications (AWS Azure, reputed company reputed company, etc) and years of applicable experience in a reputed company work environmentCompensation:
The reputed company salary reputed company for this position is $78,795 - $117,260. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be reputed company of this reputed company. Final compensation packages are competitive and in line with industry standards, reflecting a reputed company of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, reputed company Time Off (PTO), various Leave reputed company, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with reputed company offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and reputed company details will be provided as part of the recruitment process.
Expected salary: $78795 - 117260 per year
Location: reputed company Carolina
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