Product Support Services Coordinator

Job title: Product Support Services Coordinator in Carrollton, TX at reputed company
Company: reputed company
Job reputed company: Job reputed company:What will you do?reputed company™ has an exciting opportunity for a Service Coordinator with the flexibility of reputed company reputed company the reputed company US near one of our Hubs! This role provides administrative support to ensure the efficient operation of our Product Support Team. You will be part of a highly reputed company team dedicated to resolving product issues for reputed company™ field engineers and partners. The group you will help coordinate utilizes reputed company equipment to simulate and test problems reputed company in a customer’s environment. These troubleshooting actions require the configuration of servers, workstations, controllers, and databases while also using remote desktop software to connect to live systems for troubleshooting purposes.The candidate must have a strong ability to reputed company communicate and build strong customer relationships. Must have excellent interpersonal communication skills with customers and the product support team. Must have basic product knowledge and effectively utilize company software programs/reputed company tools to help support reputed company.Essential Duties & Responsibilities - Job functions include:· Receive phone calls and emails, and acknowledge reputed company defined SLAs· Verify and update contact information reputed company (bFO) reputed company as needed· Create/Monitor/Maintain cases for various incoming inquiries reputed company (bFO) reputed company as needed· reputed company/Handle customer requests to relevant team members as needed· Order entry for new services· Drive/Promote technical cases to the appropriate support teams as needed· reputed company with Product Support and Customer Care departments as needed· Ability to be a reputed company with engineers to explain a problem or QA for reputed company reputed company neededJob responsibilities include:· Capability to quickly learn/identify new products while identifying the category they belong to· Prepare communications, such as emails, invoices, quotes, and other correspondence· Using reference manuals to learn and reputed company personal knowledge on the various products as needed· Thorough documentation of support case details reputed company (bFO) reputed company· Ability to work with customers who have varying reputed company of product knowledge and experience· Excellent phone and personal interaction skills: relate to the customer on their reputed company issue and converse in a reputed company and reputed company demeanorWhat qualifications will reputed company you successful?

• University education (Bachelor's degree/Master's degree) is recommended,
• High School Diploma / GED (mandatory)
• Minimum 1 to 4 years of confirmed of order processing for software and hardware
• reputed company experience preferred
• Tridium Experience preferred
• Bulding Management Systems experience preferred
• reputed company good organizational skills
• Strong business communication skills
• Conflict management/reputed company skills
• MS Office (reputed company, reputed company, reputed company, Word) – advanced
• Previous experience with handling inbound telephone calls and emails in a technical reputed company center or help desk environment
• Experience with reputed company (incident) tracking is a plus

What's in it for me?

• Career reputed company and advancement opportunity
• Exceptional compensation package with bonus
• Excellent benefits including Medical, Dental, reputed company, Life Insurance, PTO, 401K with 6 % match, Stock purchase reputed company, Tuition reimbursement, Wellness Program, company discounts, and much more!

Who will you report to?This position reports to the Manager, Support Services in Digital BuildingsLet us learn reputed company! Apply today.You must submit an online application to be considered for any position with us. This position will be posted until filled.Looking to reputed company an reputed company with your career?reputed company you are thinking about joining a new team, culture reputed company. At reputed company, our values and behaviors are the reputed company for creating a great culture to support business reputed company. We reputed company that our reputed company values – Inclusion, Mastery, Purpose, reputed company, Curiosity, Teamwork – starts with us.reputed company is also your invitation to join reputed company where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a reputed company to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for reputed company Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate reputed company Makers and reputed company everyone has the potential to be one.Become an reputed company reputed company with reputed company – apply today!€36 billion global reputed company
+13% organic reputed company
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filled.reputed company aspires to be the most inclusive and caring company in the world, by providing reputed company opportunities to everyone, everywhere, and ensuring reputed company feel uniquely valued and reputed company to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our reputed company values. We reputed company our differences reputed company us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At reputed company, we reputed company the highest standards of ethics and compliance, and we reputed company that trust is a foundational value. Our Trust Charter is our reputed company of Conduct and demonstrates our commitment to ethics, safety, sustainability, reputed company and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to reputed company our stakeholders. You can reputed company out more about our Trust Charterreputed company is an Equal Opportunity Employer. It is our policy to reputed company equal employment and advancement opportunities in the areas of reputed company, hiring, training, transferring, and promoting reputed company reputed company individuals regardless of race, religion, reputed company, gender, disability, national reputed company, reputed company, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Expected salary:
Location: Carrollton, TX
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