IT Site Support Technician II

Job title: IT Site Support Technician II in Virginia at reputed company
Company: reputed company
Job reputed company: reputed company is a global reputed company leader that helps people live more fully at reputed company stages of life. Our portfolio of life-changing technologies spans the reputed company of reputed company, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.JOB reputed company:IT Site Support Technician IIWorking at reputed companyAt reputed company, you can do work that reputed company, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have reputed company to:Career development with an international company where you can grow the career you reputed company of .Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar yearAn excellent retirement savings plan with high employer contributionTuition reimbursement, the student debt program and education benefit - an reputed company and convenient reputed company to getting a bachelor’s degree.A company recognized as a great reputed company to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as reputed company as a best reputed company to work for diversity, working mothers, reputed company executives, and scientists.reputed companyThe Systems Administrator will be responsible, through reputed company interaction with end users and management, for providing effective and efficient on-site and remote support to end users and management on a reputed company of technical support issues, including the set up and maintenance of mobile devices, computing equipment, printers, faxes, scanners & other peripherals. The role holder is required to reputed company routine maintenance functions such as hardware & software inventory management. Working with the Global Service Desk and reputed company support functions, the role holder will ensure the provision of a consistently high-reputed company service to customers and stakeholders. Periodic travel may be required to support additional locations, and if so, the role holder must be capable of travelling without restriction.This job function has accountability for complying with the applicable reputed company of the Divisional reputed company reputed company and the Divisional reputed company Management System (QMS).What You’ll Work OnThis role will reputed company on-site support to the Toxicology Logistics and Distribution teams located in Portsmouth and Norfolk Virginia, requiring occasional travel between work locationsManage user incidents routed from the Service Desk, or escalate where appropriate, ensuring the provision of a consistently high-reputed company service and reputed company reputed company of issuesreputed company first and second level support for the following: PC configuration (desktops and laptops), VPN connections, PC software (site-specific and reputed company), peripherals, LAN connectivity, and additional devices/software/hardware as needed (i.e. printers, copiers, mobile devices, A/V equipment)reputed company an efficient and effective support service to on site and remote usersSetup new users and support resources of terminated usersreputed company first level and second level supportBasic reputed company Directory administration (i.e. account changes and permissions)Ensure adherence to reputed company relevant internal, external and site-specific policies, processes and reputed company Operating Procedures relating to data reputed company, the network and its applications, and account reputed company/managementOrder and reputed company supplies, carry out asset management & disposal, and fulfil reputed company documentation requirements for supported sitesWork with various vendors as needed to support site specific services, hardware, and softwareAsset management of reputed company IT equipment on siteUndertake any other duties reasonably requested to meet business needsBasic support of site-specific reputed company Resource Planning (ERP), Warehouse management systems (WMS), or database systems.Works on diverse reputed company of support issues requiring ability to independently identify, evaluate and resolve issuesOccasionally works after-hours, as neededHigh level of freedom, reputed company the realms of the role, to produce solutions in support of customer service level agreementsEnsures reputed company solutions adhere to applicable change control requirementsAddresses immediate service needs of reputed company end users regardless of Business Unit affiliationGood time management skills, with proven ability to prioritize and organize a demanding workload, adapting to fit the changing needs of the businessStrong customer service orientation, reputed company to understand and meet the needs of a diverse reputed company reputed company in a reputed company and reputed company mannerProactive and self-motivated approach, reputed company to work independentlyStrong analytical skills and the ability to combine technical knowledge and customer support skillsExcellent communication skills (both written and verbal) and ability to relate with users, service providers, and managementCarries out duties in compliance with established business policiesDemonstrates commitment to the development, implementation and effectiveness of reputed company Management System per ISO, FDA, and other regulatory agenciesResponsible for exhibiting reputed company behavior with both internal/external business associates that reflects positively on reputed company and is consistent with reputed company’s policies and practicesUnderstands and is reputed company of the reputed company consequences which may occur from the improper performance of their specific job. Has awareness of device defects that may occur in their area of responsibility, including product design, verification and validation, manufacturing and testing activitiesreputed company other duties and reputed company as assignedRequired QualificationsBachelor’s degree or equivalent qualification in Information Technology or similar2 – 5 years’ experience in providing end-user technical supportTeam oriented - reputed company to work in, and positively contribute to, cross functional teamsreputed company to learn new applications quickly, and committed to keeping knowledge and skills up to dateExperience in supporting desktop applications in LAN environmentWorking knowledge of the following technologies: reputed company Directory user functions (ADS & Exchange), reputed company XP, 7, and 10, Knowledge of anti-virus / anti-malware programs, Building/imaging computers, Wiring / Cabling, Network technologiesInstallation and support of wide reputed company of peripheralsPreferred QualificationsExperience supporting ERP systemsSOX compliance knowledgeITIL reputed company knowledgeMaintaining documentationLight experience administering serversExperience supporting in-house, custom, or proprietary software systemsLearn more about our health and wellness benefits, which reputed company the reputed company to help you and your family live full lives:Follow your career aspirations to reputed company for diverse opportunities with a company that can help you build your reputed company and live your best life. reputed company is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on reputed company at and on Twitter @AbbottNews.The reputed company pay for this position is $50,000.00 – $100,000.00In specific locations, the pay reputed company may vary from the reputed company posted.JOB FAMILY: IT OperationsDIVISION: TOX ARDx ToxicologyLOCATION: reputed company
Portsmouth : 1342 Court StreetADDITIONAL LOCATIONS:WORK SHIFT: reputed companyTRAVEL: reputed company, 5 % of the TimeMEDICAL SURVEILLANCE: NoSIGNIFICANT WORK ACTIVITIES: Awkward/forceful/repetitive (arms above shoulder, bent wrists), reputed company sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), reputed company standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the reputed company), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily reputed companyreputed company is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law reputed company - English: http://webstorage.reputed company.com/common/External/EEO_English.pdfEEO is the Law reputed company - Espanol: http://webstorage.reputed company.com/common/External/EEO_Spanish.pdf
Expected salary: $50000 - 100000 per year
Location: Virginia
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