Provider Support Specialist

Job title: Provider Support Specialist in USA at Fortive
Company: Fortive
Job description: Job Description:ROLEAs a Provider Support Specialist, you will be a key member of our Customer Care team, assisting our Service Providers who need advisement or assistance as they onboard onto the ServiceChannel platform and become familiar with applications across our suite of products.The role requires an individual with excellent communication, problem solving, customer service, and time management skills.DUTIES AND RESPONSIBILITIESShift will cover 11AM - 8PM EST Monday-FridayResponsibilities:This is a remote-based, customer service focused role, that will require you to answer inbound calls from Service Providers who need assistance with:

• Onboarding onto our platforms and becoming familiar with the functionality and usage of applications across our suite of products.
• Evaluating system use to provide best practices and guidance to Service Providers
• Troubleshooting application and system errors, questions about product functionality, or general product inquiries.
• Working diligently with Service Providers and internal team members to resolve any issues in a timely manner.
• Submitting tickets to Support team for escalation where required to ensure timely resolution of problems or issues.
• Identifying new training opportunities for Service Providers and assisting with workshop registration where necessary.

In addition to Service Provider support, this individual will be asked to maintain a thorough understand of our suite of products in order to provide best practices and guidance to Service Providers. Lastly, they will be asked to maintain thorough records of the issues they are tasked with solving to ensure ongoing or recurring themes are captured and addressed.Required Skills:

• Experience: One to two years experience working in a high-volume help desk role, with a demonstrated ability to provide support and guidance on fundamental computer applications and product specific technical questions, particularly in a fast-paced environment.
• English Proficiency - Excellent command in spoken and written English. Can understand with ease what is heard and read, also able to express themselves fluently and precisely.
• Attention to Detail: Accurately capture specific pieces of information (details)​ and the ability to document these details in the written form, while speaking with the caller as well as following processes correctly​.
• Efficiency: Able to learn new tasks quickly and follow direction. Receptive to feedback and being adaptive and responsive to updating process.
• Teamwork: While most of the role is an individual contributor, team members support each other through cross-training, reviewing the learning applications, remote communication methods, procedures, client expectations​ and program development efforts. There should be a willingness to ask, learn, advance, achieve and engage with other team members in order to obtain team excellence.
• Attendance and Punctuality: On time attendance to scheduled shifts is required
• Education: High School Diploma or GED required

Fortive Corporation OverviewFortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.Fortive: For you, for us, for growth.About ServiceChannelServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.Pay Range
The salary range for this position (in local currency) is 47,500.00 - 88,100.00
Expected salary:
Location: USA
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