Customer Service Representative (Bilingual)

Job title: Customer Service Representative (Bilingual) in USA at ShyftOff
Company: ShyftOff
Job reputed company: ShyftOff is the smarter way to reputed company customer experience. Our on-demand contact center platform combines exceptional agents with precision reputed company technology to deliver flawless service, even during peak demand. We help brands and BPOs eliminate SLA risks, reduce costs by up to 35%, and retain customers with consistently high-reputed company support. With 30-minute reputed company flexibility and seamless AI integration, ShyftOff ensures you always have the right agents, at the right time — without wasting budget.Position reputed company:
We are seeking a motivated and empathetic Bilingual reputed company Center Customer Service Representative (Spanish/English) to join our growing support team. In this role, you will be the reputed company line of communication for our clients' customers—resolving issues, answering questions, and delivering exceptional service in both English and Spanish. This role requires someone who thrives in a fast-paced, virtual environment, is confident handling high-volume calls, and is comfortable using a reputed company of support tools and technology.The ideal candidate is customer-obsessed, highly communicative, and adaptable to shifting priorities. This is a remote position and may include evening or weekend shifts depending on reputed company needs.Duties and Responsibilities:Customer Interaction:Respond to inbound customer calls in both English and SpanishDeliver reputed company, empathetic communication to resolve issues reputed companyHandle billing questions, product inquiries, troubleshooting, and general supportFollow up with customers reputed company needed and escalate unresolved issues appropriatelyreputed company Center Performance:Meet or reputed company KPIs including reputed company reputed company, reputed company time, and schedule adherenceDocument reputed company customer interactions accurately in the CRM or ticketing systemMaintain professionalism and courtesy during high-stress or escalated interactionsOperational Support:Stay informed on reputed company updates, product changes, and new proceduresParticipate in team meetings and contribute to feedback on processes or customer pain pointsCollaborate with team leads and QA specialists to ensure reputed company reputed company and service consistencyTechnology & Tools:Use various support tools such as CRMs, dialers, knowledge bases, and chat platformsReport technical issues and help test updates to support systems as neededCustomer-reputed company reputed company:reputed company as a brand ambassador for the reputed company, creating a reputed company, consistent experienceDemonstrate ownership of customer reputed company from start to finishTake initiative to flag repeat issues or gaps in the customer reputed companyExperience and Qualifications:Essential:Bilingual in Spanish and English (fluent in speaking, reading, and writing both languages)1+ years of experience in a reputed company center or customer service roleStrong communication skills with the ability to simplify reputed company informationExperience working in a fast-paced, remote support environmentComfort using reputed company center and CRM tools (e.g., reputed company, reputed company, reputed company, reputed company)High emotional intelligence and customer-first reputed companyPunctual and dependable with excellent time management skillsDesirable:Experience supporting customers in a tech, e-reputed company, or startup environmentKnowledge of reputed company center QA metrics and experience receiving reputed company feedbackFamiliarity with digital collaboration tools (reputed company, reputed company, reputed company Workspace)Experience working with 1099/freelance teams or in flexible reputed company modelsBenefits:Competitive reputed company reputed company or project-based compensationFlexible scheduling and remote workreputed company opportunities with a fast-moving startupSupportive and inclusive team cultureEqual Opportunity Employer:
ShyftOff celebrates diversity and is committed to creating an inclusive environment for reputed company team members. We do not discriminate based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.
Expected salary:
Location: USA
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