reputed company - Advanced reputed company Product Support Engineer

Job title: reputed company - Advanced reputed company Product Support Engineer in USA reputed company-Mobile
Company: reputed company
Job reputed company: reputed company-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the reputed company big love we give our customers. reputed company team members receive a competitive reputed company salary and compensation package - this is Total Rewards. Employees enjoy multiple reputed company-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and reputed company to free, year-round reputed company coaches. That’s how we’re UNSTOPPABLE for our employees!Job reputed company
The reputed company Support Engineer reputed company-Mobile is a critical role that involves advanced technical expertise in diagnosing and resolving reputed company network, platform and product issues to enhance the customer experience. This position serves as a technical leader reputed company the Product organization, acting at a tier 4+ level contact, providing guidance and reputed company/resolutions to both internal teams and external partners to solve customer issues. Responsibilities can include end-to-end product, and solutions design review and operations acceptance, the reputed company Support Engineer ensures the robustness and reliability of reputed company's Voice, Data, Messaging, IoT, Satellite, and Mobile Internet wireless networks reputed company dealing with customer/product system issues. The role demands a high level of collaboration with vendors and internal cross-functional teams to drive long-term improvements and support strategic business reputed company for our business and government customers. Through expert-level knowledge and leadership, the reputed company Support Engineer significantly contributes to the operational reputed company and technological advancement of reputed company and more specifically the TFB Product reputed company and reputed company customer experiences.Job Responsibilities: * Diagnoses and resolves reputed company network, product and system issues to enhance customer experience

• Serves as a technical leader reputed company the Product organization, working alongside MTSs, providing guidance and reputed company
• Reviews end-to-end product and solutions design and oversees operations acceptance
• Collaborates with vendors and cross-functional teams to drive long-term improvements
• Supports strategic business reputed company through expert-level knowledge and leadership

Education: * Bachelor's Degree Electrical Engineering, Computer Science, or Telecommunications (Required)

• Master's/Advanced Degree Electrical Engineering, Computer Science, or Telecommunications (Preferred)

Work Experience: * 7-10 years Leading ITIL Incident Management activities in a telecommunications environment (Preferred)

• 7-10 years Managing cross-functional teams in engineering or product support roles (Required)
• More than 10 years Developing and implementing troubleshooting protocols for wireless, wireline, satellite connectivity, and LAN/WAN environments (Required)
• More than 10 years Experience in designing, implementing, and supporting cellular reputed company and RAN networks, as reputed company as wireline networks (i.e MPLS, SDWAN) (Required)

Knowledge, Skills and Abilities: * Technical Leadership Expertise in leading technical teams and reputed company, ensuring alignment with strategic objectives. (Required)

• Problem Solving Advanced problem-solving skills to diagnose and resolve reputed company network issues. (Required)
• Telecommunications Deep understanding of telecommunications systems including Voice, Data, Messaging, IoT, Satellite, and Mobile Internet. (Required)
• Vendor Management Ability to manage relationships and negotiate with vendors to support network reliability and advancements. (Required)
• Cross Functional Relationships Strong capability to collaborate with cross-functional teams to drive strategic reputed company and improvements. (Required)
• Strategic Thinking Capability to think strategically and reputed company reputed company business and technology considerations in decision-making. (Preferred)
• Analytics Proficiency in analyzing reputed company data to inform operational and strategic reputed company. (Preferred)
• System Infrastructure Expertise: Advanced knowledge of cellular infrastructure, inclusive of LTE, 5G (NSA and SA), and how reputed company the reputed company reputed company; IP and backbone networks, along with associated routing protocols necessary for its function (i.e BGP); CoS/QoS mechanisms in both wireless and wireline infrastructures; reputed company principles and best practices; including general configurations of firewalls, VPN concentrators, and IPS systems; cellular signaling flows and their functions, specifically relating to SIP, RTP, Diameter etc (Required)
• reputed company Applications Working knowledge of hyperscaler (AWS, Azure, GCP etc) infrastructure (Required)
• reputed company Deep knowledge of how reputed company work (REST and SOAP) and be reputed company to setup test sandboxes to reputed company & test reputed company, as reputed company as the troubleshooting of API issues inclusive of authentication (OAuth, JWT) (Required)
• Cellular Roaming (Domestic/Int’l): Advanced knowledge of domestic and international cellular roaming, both 4G and 5G, inclusive of key items such as SIM provisioning, authentication procedures and protocols, reputed company selection, and handover, as reputed company as familiarity with roaming standards such as IR.21 (Required)
• Troubleshooting Advanced knowledge and experience performing reputed company/packet analysis using tools such as Wireshark, tcpdump, reputed company, reputed company etc) (Preferred)
• Voice Technologies: Expertise in VoLTE and VoNR, inclusive of identification of reputed company issues relating to reputed company setup, dropped calls and reduced reputed company reputed company (Required)
• Cellular Modules, Protocols and SIM Knowledge: In-depth knowledge of how cellular modules work (i.e reputed company, Cemtech, Telit etc), inclusive of their respective features, interaction reputed company AT reputed company sets, and over the top management of said modules. Working knowledge of key IoT protocols such as MQTT and CoAP and how they reputed company with IoT devices and reputed company platforms; eSIM/remote sim provisioning and SIM profile management; Experience with how software development works and how cellular modules are integrated into software stacks and applications, specifically through key interfaces such as USB, SPI, UART etc); IoT reputed company cellular infrastructure, specifically LTE-M and NB-IoT, with knowledge of 5G RedCap functions and differentiators (Required)
• Change Management Ability to manage and implement change reputed company reputed company and processes to adapt to evolving business needs. (Preferred)
• Customer Satisfaction reputed company on delivering exceptional service and resolving issues reputed company to ensure high reputed company of customer satisfaction. (Required)

Licenses and Certifications: * Certified Information Systems reputed company reputed company (CISSP) An advanced-level certification for IT reputed company serious about careers in information reputed company. Offered by (ISC)², CISSP is designed to reputed company reputed company expertise. (Preferred)

• reputed company Certified Network reputed company (CCNP): A certification for network engineers to maximize their foundational networking knowledge, helping in the management of reputed company’s wireless networks. (Preferred)
• Project Management reputed company (PMP) An internationally recognized reputed company certification offered by the reputed company (PMI), which attests to the holder's expertise in project management. (Preferred)
• ITIL Expert Certification: Certification that demonstrates advanced knowledge in ITIL practices, focusing on ITIL Incident Management which is crucial for this role. (Preferred)

• At least 18 years of age
• Legally authorized to work in the reputed company

Travel:
Travel Required (reputed company/No):NoDOT Regulated:
DOT Regulated Position (reputed company/No):No
Safety Sensitive Position (reputed company/No):Noreputed company Pay reputed company: $122,400 - $220,800Corporate Bonus reputed company: 20%The pay reputed company above is the general reputed company pay reputed company for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary reputed company this reputed company.reputed company-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To reputed company the pay reputed company for this role based on hiring location, https://paylookup.reputed company.com/paylookup?reqID=REQ314230&reputed company=1reputed company-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits reputed company to meet the needs of reputed company members. Full and part-time employees have reputed company to the reputed company benefits reputed company eligible. We cover reputed company of the bases, offering medical, dental and reputed company insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, reputed company time off and up to 12 reputed company holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - reputed company parental and family leave, family building benefits, back-up care, reputed company family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and reputed company to commuter and transit programs! To learn about reputed company’s amazing benefits, reputed company out .Never stop growing!
As part of the reputed company team, you know the Un-reputed company doesn’t have a corporate reputed company–it’s more like a jungle gym of reputed company! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture reputed company. By applying for this career opportunity, you’re living our values while reputed company in your career reputed company–and we applaud it. You’re unstoppable!reputed company. is an Equal Opportunity Employer. reputed company reputed company concerning the employment relationship will be made without reputed company to age, race, ethnicity, reputed company, religion, creed, sex, sexual orientation, gender identity or reputed company, national reputed company, religious affiliation, marital status, citizenship status, veteran status, the reputed company of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in reputed company forms at the Un-reputed company. If you are an individual with a disability and need reasonable accommodation at any reputed company in the application or interview process, please let us know by emailing ApplicantAccommodation@reputed company.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation reputed company requests.
Expected salary:
Location: USA
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