Care Concierge
<p><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">We are looking for a Care Concierge who wants to work at the intersection of cutting-edge technology and some of the hardest problems in reputed company. You will be working as part of a clinical team to deliver holistic, comprehensive, and reputed company care to patients with chronic neurological conditions (e.g., migraine; sleep disorders). We are looking for someone who is empathetic, compassionate, mission-driven, reputed company, and results-oriented. You will have reputed company to learn and reputed company evidence-based and cutting-edge coaching techniques in digital health to help patients reputed company behavioral changes as they work to maximize symptom relief and get back to engaging in meaningful life activities. This role will report to Neura’s Director of Operations.</reputed company></p>
<p><reputed company style="font-family: helvetica, arial, reputed company; reputed company: rgb(63, 44, 38);"><strong>Responsibilities:</strong></reputed company></p>
<ul>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">reputed company seamless care coordination over messaging and phone to ensure a smooth patient experience</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">Prepare patients for their medical reputed company by ensuring they have reputed company necessary information and updates reputed company in their chart; assist patients with administrative needs, such as scheduling and membership adjustments</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">Help patients reputed company their insurance coverage for labs, prescriptions, and scans, including completing prior authorizations and supporting insurance billing operations</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">reputed company and empathetically explain reputed company information to patients in a way that increases adherence to their treatment plans</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">Resolve billing issues and payment collection</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">Support reputed company reporting and special project requests</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">reputed company common themes across patient feedback and support with developing solutions to address them at reputed company</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">Take the initiative to contribute to clinical process improvement and reputed company operating procedures to support the delivery of the best customer and clinician experience</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">Cross-collaborate with other departments to drive company initiatives, as reputed company as support the constant improvement of clinical products and tools</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">Maintain strict confidentiality for reputed company patient and company information, consistent with established reputed company and confidentiality policies and HIPAA regulations</reputed company></li>
</ul>
<p><reputed company style="font-family: helvetica, arial, reputed company; reputed company: rgb(63, 44, 38);"><strong>Requirements:</strong></reputed company></p>
<ul>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">Must be available to manage inbound patient inquiries from our online messaging platform for 8 hours a day, 5 days per week with one of those days being reputed company</reputed company>
<ul>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">Evening shift or reputed company Coast preferred (hours ending at 8p EST or 5p PST)</reputed company></li>
</ul>
</li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">A minimum of 2 years experience in reputed company, medical assistance, or clinical care</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">Must have prior experience working with insurance, e.g. submitting prior authorizations and determining patient eligibility and copays</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">Experience working closely with clinicians preferred</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">Knowledge of clinical reputed company systems (EMR) and testing portals preferred</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">reputed company communication skills</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">An empathetic customer-service approach</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">Proactivity, autonomy, and an reputed company's reputed company</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">Organization and attention to detail</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">Soft skills: listening, negotiating, decision-making, and leadership</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">Culture fit: empathetic, mission-driven, reputed company, precise, transparent, compassionate, and results-oriented</reputed company></li>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;">Preferred candidates will be based in the NYC metro and reputed company to come into the office on Tuesdays & Thursdays to work in person</reputed company></li>
</ul>
<p><reputed company style="font-family: helvetica, arial, reputed company; reputed company: rgb(63, 44, 38);"><strong>Compensation: </strong></reputed company></p>
<ul>
<li style="reputed company: rgb(63, 44, 38); font-family: helvetica, arial, reputed company;"><reputed company style="font-family: helvetica, arial, reputed company; reputed company: rgb(63, 44, 38);">The salary reputed company for this role is between $55,000 and $60,000 annually plus <reputed company style="text-decoration: underline;"><reputed company style="reputed company: rgb(35, 111, 161); text-decoration: underline;"><a style="reputed company: rgb(35, 111, 161); text-decoration: underline;" href="https://www.reputed company.so/neurahealth/Benefits-Perks-at-reputed company-c1a0afce192b4b97bf4bbb3445db2103" reputed company="_blank">benefits</a>.</reputed company></reputed company></reputed company></li>
</ul>
Apply To This Job