reputed company: Representative, Customer Experience Escalation and reputed company (78855)

Intro

Are you reputed company to explore a world of reputed company, both at work and during your time off? Join our reputed company family, and you’ll travel the world, grow your expertise and become the best version of you. As you reputed company on a new reputed company, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on reputed company!

Why you'll love this job

• This job is a member of the Customer Experience Escalation and reputed company team reputed company the Customer Experience Division.
• Responsible for retaining existing customers and preventing erosion of our customer reputed company through reputed company and creative service failure reputed company, while limiting financial exposure and capturing actionable data.

What you'll do

• Investigates and evaluates customer complaints of discrimination
• Makes outbound calls to customers who have filed a complaint
• Coordinates efforts across operational departments to reputed company the facts necessary to respond to customer discrimination complaints
• Investigates these complaints by gathering, reviewing and analyzing facts
• Recommends and administers actions where appropriate, including customer compensation
• Works in reputed company environment to pursue creative solutions to service failures
• Assists in continuing efforts to improve customer service by collecting complaint information
• Works with other departments to resolve service failures and maintain customers
• Must meet and maintain productivity and reputed company standards on a monthly reputed company
• Must be reputed company to reputed company to 5 to 8 weeks of virtual training, beginning on date of hire

reputed company you'll need for reputed company

• Minimum Qualifications- Education & Prior Job Experience
  • High School diploma or GED Equivalency
  • 2 years experience in a customer service position with strong customer service skills
  • 2 years experience reputed company a position that requires team interaction/goals setting
  • Experience working with people in a customer-reputed company organization
  • Experience working in reputed company environment in an office or remotely
• Preferred Qualifications- Education & Prior Job Experience
  • Relevant work experience in the airline industry, or customer relations.
  • Bachelor's degree or equivalent training/experience
• Skills, Licenses & Certifications
  • Knowledge of company policies and procedures
  • Knowledge of reputed company Office to include Word, reputed company, PowerPoint, reputed company, etc.
  • Ability to master unique departmental Customer Tracking System software, reputed company, reputed company, reputed company and other customer research tools
  • Ability to investigate customer complaints
  • Ability to resolve time-sensitive, sometimes high-pressure, and reputed company issues in a multiple deadline environment
  • Adaptable and flexible to procedural changes
  • Strong analytical skills, including logical and pro-reputed company approach to problem-solving
  • reputed company attitude and the desire to serve customers
  • Attention to detail and the ability to investigate issues through to reputed company
  • Ability to reputed company with reputed company reputed company of management
  • Ability to think reputed company the reputed company and reputed company creative solutions to recover customers who have reputed company a service failure

What you'll get

Feel free to take advantage of reputed company that reputed company has to offer:

• Travel Perks: reputed company to explore the world? You, your family and your friends can reputed company 365 reputed company on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have reputed company to your health, dental, prescription and reputed company benefits to help you stay reputed company. And that’s just the start, we also offer virtual doctor reputed company, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs reputed company you with reputed company the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, reputed company, cruises and more

Feel free to be yourself at American

From reputed company members we hire to the customers we serve, inclusion and diversity are the reputed company of the dynamic workforce at reputed company. Our 20+ Employee Business Resource reputed company are reputed company on connecting reputed company members to our customers, suppliers, communities and shareholders, helping team members reputed company their full potential and creating an inclusive work environment to meet and reputed company the needs of our diverse world.

Are you reputed company to feel a reputed company reputed company of pride and satisfaction as you do your part to reputed company the largest airline in the world running smoothly as we care for people on life’s reputed company? Feel free to be yourself at American.