Customer Support Specialist – WORK FROM HOME / REMOTE

<h3 class="" data-start="281" data-end="302"><strong data-start="285" data-end="300">Job Summary</strong></h3> <p class="" data-start="303" data-end="719">Fresher Jobs is seeking enthusiastic, detail-oriented, and customer-centric individuals to join our remote team as <strong data-start="418" data-end="450">Customer Support Specialists</strong>. In this role, you will be the first point of contact for our customers, providing top-tier support via phone, email, and chat. As a fully remote position, it offers the flexibility of working from home while contributing to a fast-growing, tech-forward environment.</p> <p class="" data-start="721" data-end="941">You will play a critical role in ensuring customer satisfaction, addressing inquiries, resolving issues, and delivering an exceptional support experience that reflects our values of empathy, transparency, and efficiency.</p> <hr class="" data-start="943" data-end="946" /> <h3 class="" data-start="948" data-end="976"><strong data-start="952" data-end="976">Key Responsibilities</strong></h3> <ul data-start="977" data-end="1631"> <li class="" data-start="977" data-end="1088"> <p class="" data-start="979" data-end="1088">Respond promptly and professionally to customer inquiries through various channels (phone, email, live chat).</p> </li> <li class="" data-start="1089" data-end="1197"> <p class="" data-start="1091" data-end="1197">Resolve customer concerns effectively while maintaining a positive, empathetic, and professional attitude.</p> </li> <li class="" data-start="1198" data-end="1299"> <p class="" data-start="1200" data-end="1299">Escalate complex or unresolved issues to appropriate internal teams and follow up until resolution.</p> </li> <li class="" data-start="1300" data-end="1377"> <p class="" data-start="1302" data-end="1377">Document customer interactions and maintain accurate records in the system.</p> </li> <li class="" data-start="1378" data-end="1444"> <p class="" data-start="1380" data-end="1444">Provide guidance on products, services, policies, and processes.</p> </li> <li class="" data-start="1445" data-end="1540"> <p class="" data-start="1447" data-end="1540">Continuously seek feedback and contribute to improving customer service procedures and tools.</p> </li> <li class="" data-start="1541" data-end="1631"> <p class="" data-start="1543" data-end="1631">Stay updated on product and service offerings to deliver accurate and effective support.</p> </li> </ul> <hr class="" data-start="1633" data-end="1636" /> <h3 class="" data-start="1638" data-end="1680"><strong data-start="1642" data-end="1680">Required Skills and Qualifications</strong></h3> <ul data-start="1681" data-end="2022"> <li class="" data-start="1681" data-end="1744"> <p class="" data-start="1683" data-end="1744">Excellent verbal and written communication skills in English.</p> </li> <li class="" data-start="1745" data-end="1804"> <p class="" data-start="1747" data-end="1804">Strong problem-solving and conflict resolution abilities.</p> </li> <li class="" data-start="1805" data-end="1898"> <p class="" data-start="1807" data-end="1898">Proficient in using computer systems, CRM tools, and multi-channel communication platforms.</p> </li> <li class="" data-start="1899" data-end="1967"> <p class="" data-start="1901" data-end="1967">Ability to work independently in a fast-paced, remote environment.</p> </li> <li class="" data-start="1968" data-end="2022"> <p class="" data-start="1970" data-end="2022">Empathy, patience, and a passion for helping others.</p> </li> </ul> <hr class="" data-start="2024" data-end="2027" /> <h3 class="" data-start="2029" data-end="2047"><strong data-start="2033" data-end="2047">Experience</strong></h3> <ul data-start="2048" data-end="2243"> <li class="" data-start="2048" data-end="2104"> <p class="" data-start="2050" data-end="2104">No prior experience required—<strong data-start="2079" data-end="2104">freshers are welcome!</strong></p> </li> <li class="" data-start="2105" data-end="2186"> <p class="" data-start="2107" data-end="2186">Previous customer service, call center, or remote support experience is a plus.</p> </li> <li class="" data-start="2187" data-end="2243"> <p class="" data-start="2189" data-end="2243">Training will be provided for all selected candidates.</p> </li> </ul> <hr class="" data-start="2245" data-end="2248" /> <h3 class="" data-start="2250" data-end="2271"><strong data-start="2254" data-end="2271">Working Hours</strong></h3> <ul data-start="2272" data-end="2459"> <li class="" data-start="2272" data-end="2315"> <p class="" data-start="2274" data-end="2315">Full-time and part-time shifts available.</p> </li> <li class="" data-start="2316" data-end="2392"> <p class="" data-start="2318" data-end="2392">Flexible scheduling options, including evening, night, and weekend shifts.</p> </li> <li class="" data-start="2393" data-end="2459"> <p class="" data-start="2395" data-end="2459">Candidates must be available for a minimum of 30 hours per week.</p> </li> </ul> <hr class="" data-start="2461" data-end="2464" /> <h3 class="" data-start="2466" data-end="2506"><strong data-start="2470" data-end="2506">Knowledge, Skills, and Abilities</strong></h3> <ul data-start="2507" data-end="2810"> <li class="" data-start="2507" data-end="2572"> <p class="" data-start="2509" data-end="2572">Basic technical knowledge of online platforms and applications.</p> </li> <li class="" data-start="2573" data-end="2638"> <p class="" data-start="2575" data-end="2638">Ability to learn quickly and adapt to new tools and procedures.</p> </li> <li class="" data-start="2639" data-end="2712"> <p class="" data-start="2641" data-end="2712">Team player mindset with a commitment to collaborative problem-solving.</p> </li> <li class="" data-start="2713" data-end="2810"> <p class="" data-start="2715" data-end="2810">Familiarity with remote communication tools such as Zoom, Slack, or Microsoft Teams is a bonus.</p> </li> </ul> <hr class="" data-start="2812" data-end="2815" /> <h3 class="" data-start="2817" data-end="2833"><strong data-start="2821" data-end="2833">Benefits</strong></h3> <ul data-start="2834" data-end="3122"> <li class="" data-start="2834" data-end="2885"> <p class="" data-start="2836" data-end="2885">100% Remote – Work from the comfort of your home.</p> </li> <li class="" data-start="2886" data-end="2942"> <p class="" data-start="2888" data-end="2942">Competitive hourly pay with performance-based bonuses.</p> </li> <li class="" data-start="2943" data-end="2974"> <p class="" data-start="2945" data-end="2974">Paid training and onboarding.</p> </li> <li class="" data-start="2975" data-end="3029"> <p class="" data-start="2977" data-end="3029">Career advancement opportunities within the company.</p> </li> <li class="" data-start="3030" data-end="3071"> <p class="" data-start="3032" data-end="3071">Internet and home office setup stipend.</p> </li> <li class="" data-start="3072" data-end="3122"> <p class="" data-start="3074" data-end="3122">Supportive, diverse, and inclusive team culture.</p> </li> </ul> <hr class="" data-start="3124" data-end="3127" /> <h3 class="" data-start="3129" data-end="3159"><strong data-start="3133" data-end="3159">Why Join Fresher Jobs?</strong></h3> <p class="" data-start="3160" data-end="3548">At <strong data-start="3163" data-end="3179">Fresher Jobs</strong>, we believe in unlocking potential. Whether you are just starting out or looking to make a career change, we provide a platform for learning, growth, and opportunity. Join a supportive team that values integrity, customer happiness, and your personal development. You will enjoy the flexibility of remote work while making a real difference in the lives of our customers.</p> <hr class="" data-start="3550" data-end="3553" /> <h3 class="" data-start="3555" data-end="3575"><strong data-start="3559" data-end="3575">How to Apply</strong></h3> <p class="" data-start="3576" data-end="3835">Ready to take the first step in your remote career?<br data-start="3627" data-end="3630" /> <strong data-start="3633" data-end="3654">Click Apply Now</strong> and submit your updated resume along with a short cover letter explaining why you are excited to join the Fresher Jobs team.<br data-start="3778" data-end="3781" />No experience? No problem—we are here to help you grow!</p> Apply To This Job