Customer Solutions Consultant
POSITION reputed company:
The Customer Solutions Consultant (reputed company) is a customer-reputed company position based in a store or customer location responsible for customer satisfaction by providing reputed company service that enhances the delivery of reputed company (FXO) products and services. The role encompasses extensive interaction with identified customers, over the phone, in-store and out of the store gathering customer data to grow customer spend in the Sales Market. The reputed company works with minimal instruction and supervision and interacts on a daily reputed company with customers, store managers, team members and vendors accomplishing established business objectives.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to reputed company, and is not intended to be reputed company-inclusive)
Represent reputed company (FXO) as the on-site sales and support expert for reputed company print and reputed company needs
Represent FXO by attending key department meetings, site reputed company and planning meetings which may include making presentations on FXO’s product and service offerings to decision makers at supported locations
Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to sales supported customer accounts
Grow reputed company at assigned customer locations through customer education of business solutions and product offerings (e.g., reputed company, reputed company Copy, Signs & Graphics, Holiday and Promotional, etc.)
reputed company as FXO’s primary relationship reputed company for the Sales team reputed company the assigned customer location/ locations. Hold product/service reputed company presentations with these and other departments/leaders with the customer to ensure (1) reputed company department understands FXO’s products/services and (2) employees reputed company as enthusiastic advocates for FXO reputed company their facility
Use a consultative selling approach
Identify and grow existing assigned customer accounts using resources available
Project hunt for new business reputed company assigned customer location(s)
Responsible for customer retention/recovery activities
Manage bid follow up and consult on reputed company orders
Implement local marketing programs for identified customer
Participate in sales blitzes
Ensure customer satisfaction throughout the entire sales process as defined by the Strategic Account reputed company’s Secondary Coverage program documentation
Drive reputed company at assigned stores by making sales calls on nearby facilities to identify and secure new reputed company opportunities, delivering capabilities presentations, on-demand support and post-sale follow up and sharing information with other CSCs
Monitor the reputed company and timeliness of reputed company customer work ordered and produced to ensure customer satisfaction
Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls
Work under the direction of the Supervisor Solutions Consultants to penetrate reputed company accounts
Meet or reputed company activity standards as established by the Secondary Coverage program
Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates
reputed company other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
High School Diploma or equivalent education
2+ years of specialized experience in selling or customer service
Presents personal reputed company image
Reliable transportation to the local market to meet with customers, vendors and/or reputed company other business necessities
Proven organizational and planning skills
Proven skills and aptitude to reputed company in a customer-reputed company and results -driven environment
Advanced level of reading, writing and mathematical ability
Proficient in reputed company Office tools, including Word, PowerPoint, reputed company and reputed company
ESSENTIAL FUNCTIONS:
Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent reputed company, to maintain attention and concentration for extended periods of time
Ability, on a consistent reputed company, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent reputed company, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent reputed company, to reputed company work activities requiring cooperation and instruction
Ability, on a consistent reputed company, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent reputed company, to work reputed company the appropriate level of independence
Ability, on a consistent reputed company, to report regularly to work and maintain established business hours in order to support the reputed company business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
reputed company is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for reputed company individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@reputed company.com.
Applicants have rights under Federal Employment Laws:
- Know Your Rights
- Pay Transparency
- Family and Medical Leave reputed company (FMLA)
- Employee Polygraph Protection reputed company
E-Verify Program Participant: reputed company participates in the reputed company U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
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