Field Technician - St Louis, MO, United States (flex hours/contract role)

<p><strong>OVERVIEW</strong></p> <p>&nbsp;</p> <p>Field Technicians work with Caper Carts across our partner locations to diagnose and resolve hardware and software related issues. You will work with tickets submitted via ourSupport Portal when on-site troubleshooting and resolution is needed.&nbsp; . You will also provide valuable feedback on the state of hardware and software in the field to our teams.&nbsp; Caper will provide you with all of the tools and work-instructions needed to solve on-site issues. You will collaborate with and be supported by teammates to contribute your feedback, ideas, and processes to build the future of grocery.</p> <p>&nbsp;</p> <p><strong>About Caper:</strong></p> <p>&nbsp;</p> <p>Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper’s unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy compute, and endless image labeling &amp; training. Retailers simply purchase smart shopping carts and the entire store is upgraded with cashierless capabilities!</p> <p>&nbsp;</p> <p>Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competitions’ infrastructure and is already widely adopted in the marketplace.&nbsp; Our cross-functional and durable Product team solves hard customer &amp; business problems in ways that our customers love.&nbsp;&nbsp;</p> <p>&nbsp;</p> <p><strong>ABOUT THE JOB</strong></p> <ul> <li>Work with the Hardware and Operations teams to diagnose and resolve issues, as well as deliver new features and improvements to Caper carts</li> <li>Communicate with our clients and represent Caper professionally on-site and virtually</li> <li>Capture clear notes and other media to document understanding and resolution processes for issues encountered</li> <li>Work with a Wonderful Team that will support you in your success</li> <li>Requires availability Monday through Friday and the ability to diagnose and resolve&nbsp; incident tickets on-site within 48 hours.</li> <li>Contracted role can provide supplemental income with flexible day and&nbsp; evening hours</li> </ul> <ul> <li>&nbsp;</li> </ul> <p><strong>ABOUT YOU</strong></p> <ul> <li>Enjoy learning about and working directly with software and hardware of new technology.</li> <li>Highly organized with strong verbal and written communication skills to support customer and team interactions, as well as documentation.</li> <li>Customer-focused orientation that aims to over-deliver on expectations</li> <li>Willing to work independently in the field with limited supervision</li> <li>Logical thinker who is able to connect the dots when a complex challenge arises</li> <li>Collaborative attitude who enjoys working with a team to solve problems</li> </ul> <p>&nbsp;</p> <p><strong>Minimum Qualifications</strong></p> <ul> <li>1+ years of experience in technical support, mechanical engineering, hardware maintenance or related fields in a corporation or in a startup environment</li> <li>Great troubleshooting skills to look beyond the task at hand and find creative solutions to simple and complex problems</li> <li>Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems; Basic knowledge of electrical engineering/wiring</li> <li>Basic network knowledge in setup of Wi-Fi devices</li> <li>Comfortable working with Windows, Android, Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps</li> <li>Ability&nbsp; travel-out-of-state for training purposes</li> <li>Must have a vehicle and clean driving record.</li> </ul> <p>&nbsp;</p> <p><strong>Compensation and Benefits</strong></p> <ul> <li>Competitive salary including a monthly retainer</li> <li>Flexible schedule</li> <li>This is a Part-Time contract position (1099)</li> </ul> Apply To This Job