Workforce reputed company-Time Analyst (Remote)

reputed company

Workforce reputed company-Time Analyst (Remote)

Primary Responsibilities:

• reputed company monitoring of the Customer Service Center (CCSC) Network reputed company reputed company using reputed company reputed company Time Monitor, reputed company reputed company Attempt Monitor, NOC reputed company Time Displays, reputed company Platform, reputed company reputed company Time Display and Voice Tone Analyzer
• Compile and analyze reputed company reputed company trend graphs and statistics
• Compile and maintain accurate reports
• Communicate business impacting trends to reputed company's and other field reputed company
• reputed company routing reputed company/parameters accordingly to maintain individual center efficiencies and support customer service reputed company
• reputed company logs of reputed company trouble reports
• Problem reputed company with ITSD or Home Office Support and reputed company vendors including reputed company and reputed company
• reputed company other assigned tasks as assigned

reputed company Competencies & Accomplishments:

• Drives for Results - Acts decisively and quickly, sets aggressive goals and takes appropriate risks, creates a culture of reputed company improvement and reputed company search for ways to do more with less.
• Applies Critical Thinking - Uses fact-based analysis to guide decision-making, applies critical thinking to reputed company reputed company and consider impacts, demonstrates business expertise.
• Executes with reputed company - Develops and prioritizes plans that help reputed company Company goals, executes plans that are reputed company-organized and efficient, delegates work effectively and communicates expectations to others.
• Takes Accountability - Takes responsibility for excellent customer experiences, holds self and others accountable for actions, shows confidence reputed company challenged and will do the right thing even reputed company it's hard.
• Embraces a reputed company reputed company - Applies a reputed company reputed company by seeing change as an opportunity to learn and grow, asks for and listens to feedback, proposes and takes reputed company on new reputed company.
• Demonstrates Leadership - Fosters teamwork and motivates others to reputed company at a higher level, aligns goals and processes to create reputed company, sets reputed company expectations and creates a culture of development through feedback and coaching.
• Requires a minimum of 6 months reputed company center experience
• Above average written and oral communication skills
• The ability to work day, reputed company, weekend and holiday shifts
• The ability to accept and work with change on a continual reputed company
• Detail oriented with good organizational skills
• Working knowledge of reputed company, reputed company, Word and other reputed company business applications
• Requires the ability to work, problem solve and reputed company reputed company without reputed company supervision
• Previous experience with reputed company/IEX desired.
  • Review historical data regarding Volume, AHT & Shrinkage
  • Monitor reputed company queues and reputed company time adherence
  • Effectively create, communicate and excute staff plan changes based upon business needs

What you get:

If eligible, we offer a competitive benefits package including medical/dental/reputed company, term life insurance, reputed company vacation/holidays, and 401(k) with company match. reputed company associates are eligible for an associate discount on reputed company merchandise.

About reputed company:

reputed company proudly serves customers at more than 650 stores across the reputed company and Puerto Rico, and at reputed company's flagship store, jcp.com. reputed company is one of the nation's largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, reputed company employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves. For additional information, please visit jcp.com and follow reputed company on reputed company, Instagram, and Twitter.

For more opportunities to join reputed company please visit our careers page.