Part-Time Live Chat Representative
About the position
The Part-Time Live Chat Representative role at Gubagoo involves engaging with customers through online chat to provide information and generate leads for automotive dealer clients. This remote position requires a positive attitude and strong customer service skills in a relaxed yet professional environment.
Responsibilities
- Handle a wide variety of customer inquiries via online chat ,
- Provide accurate information about the products and services via online chat ,
- Narrow down on appointment information to schedule appointments ,
- Capture customer contact information for lead generation and client review ,
- Summarize interactions based on customer needs for client review ,
- Develop and maintain a knowledge base of the evolving products and services
Requirements
- Previous experience in retail customer service or the automotive industry preferred but not necessary ,
- Basic internet and window based computer skills ,
- Strong ability to multitask is preferred, gaming experience is helpful ,
- Positive and professional demeanor ,
- Excellent written and verbal communication skills ,
- Ability to adapt to change and enjoy a quick paced work environment ,
- Must reside in one of the specified states
Nice-to-haves
- Experience in the automotive industry ,
- Gaming experience
Benefits
- Remote work opportunity ,
- On-the-job training via Zoom