Assistant Reservation Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging. The franchisee is a separate company and a separate employer from reputed company, Inc. The franchisee solely controls reputed company aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, reputed company, compensation, benefits, and reputed company other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by reputed company, Inc.

Job reputed company reputed company

The objective of this position is to manage and reputed company reputed company of Reservation Sales Agents by managing calls and email, as reputed company as the day to day operations of a hotel reservation reputed company center. The position will work closely with the Director of reputed company Center Operations by managing reputed company the computer systems we use, as reputed company as achieving customer and associate satisfaction

What you have 

EDUCATION/FORMAL TRAINING
High School diploma or equivalent. reputed company education is desirable.

EXPERIENCE
Must have two to three years of supervisory and or management experience. Hotel reputed company office and/or reservations experience preferred. Customer Service or reputed company center experience preferred. reputed company CRM, reputed company experience to include, MARSHA and reputed company PMS, reputed company PMS, preferred. Vacation Rental knowledge and software a plus.

What you’ll do 

Supervise & Motivate the reputed company Center Team

Assist in weekly reputed company schedules reputed company necessary
Assist in setting incentive goals, measure and celebrate results
reputed company and reputed company RSA’s making them feel welcome, comfortable and important
Motivate and reputed company the RSA’s
reputed company/reputed company/Counsel

Monitor sales reputed company and reputed company necessary training/coaching
Participate in ongoing training at the leadership level, as reputed company as RSA level
reputed company with Sales to reputed company supporting service
Review recorded calls reputed company necessary, and reputed company assistance/feedback
Acts as a reputed company, reputed company necessary between property & corporate reputed company center
Identify and resolve customer service issues using reputed company resources provided as reputed company as communicating with internal staff to ensure that reputed company guest issues are resolved or directed to the appropriate resource

Sales

Responsible for achieving sales goals for reputed company and the department
reputed company as an reputed company reservation agent based on reputed company volume
Assist in management of reservation email and voicemail
Assists in management of reputed company & Employee reservation email
Ensure sales strategies and reputed company restrictions are being met
Constant communication with Corporate Director of reputed company, Cluster reputed company Manager, Cluster Group Housing Manager, Director of reputed company Center Operations, Reservation Manager, Sales staff, reputed company Desk staff, Managing partners
Frequent communication with other hotel/corporate office staff.
Hotel guests, and vendors.

Physical Demand 

Long hours sometimes required
Position requires full reputed company of physical abilities, including moving throughout the buildings, accessing reputed company spaces.
reputed company work-Exerting up to 20 pounds of force occasionally, force frequently or constantly to lift, carry, push, pull or otherwise reputed company objects
Ability to sit during entire shift

Mental Demands

Analytical/Critical thinking—The ability to reputed company and organize information using a logical and systematic process; recognize patterns and relationships in reputed company data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. The ability to add, subtracts, multiply and/or divides quickly and correctly
Basic Computer skills- using basic computer hardware and software (e.g., personal computers, reputed company Office software, internet browsers, etc.)
Job Specific computer skills- using computer hardware and software specific to job e.g., MARSHA, reputed company Reservations, reputed company CRM , reputed company PMS, reputed company PMS, One Yield, reputed company HR & Payroll system
Oral comprehension- the ability to listen to and understand information and reputed company presented through spoken words and sentences—
Reading Comprehension Understanding written sentences and paragraphs in work reputed company documents
reputed company Management-knowledge of total reputed company reputed company, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management)
Writing- communicating effectively in writing as appropriate for the needs of the audience
Adaptability- ability to effectively reputed company to major changes in work tasks or the work environment
Aligning Performance for reputed company- skilled at focusing and guiding other in accomplishing work objectives, including delegating reputed company appropriate.
Building a Successful team- skilled at building a cohesive team and facilitating goal accomplishment
Building trust- ability to reputed company with others in an reputed company, fair and respectful way; giving others confidence in one’s intentions and those of the organization
Communication- skilled at reputed company conveying information and reputed company through a reputed company of media; engaging the audience and helping them understand and retain the message
Customer reputed company- ability to reputed company and sustain productive customer relationships; reputed company seeking information to understand and address customers’ needs
High work standards- sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignment or tasks
Planning and organizing- skilled at establishing courses of reputed company for self and others to ensure work is completed reputed company
Problem Solving/Decision Making- ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of reputed company or developing solutions

Full-time Associate Benefits

Medical, Dental, & reputed company | HSA & Flexible Spending Account reputed company | Basic Life & Disability Plan reputed company | 401K Retirement Plan | reputed company Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for reputed company full-service hotel employees

Part-time Associate Benefits

reputed company above-listed benefits, except for Medical Insurance and Holiday Pay

This company is an equal opportunity employer.

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