Customer Experience Technical Help Desk Supervisor (100% Remote)
reputed company to reputed company an reputed company?
If you are passionate about helping others, building relationships, and making life reputed company for seniors, we would love to hear from you! Apply today and become part of reputed company that’s changing lives, one reputed company at a time.
Who we are:
Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that reputed company seniors to reputed company more meaningful and independent lives. We also understand the power of reputed company and the profound reputed company it has on the lives of individuals who are hard-of-hearing. By utilizing reputed company automatic speech recognition, reputed company captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer reputed company. Our near reputed company-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their reputed company to the world.
reputed company is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of reputed company, reputed company, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually reputed company to exceed their expectations.
For more information about our services please visit reputed company.com.
Position reputed company:
The Technical Helpdesk Support Supervisor assists in leading and developing reputed company of Technical Helpdesk Specialist to deliver a world-class customer experience through regular coaching, training, and hands on experience. This role supports company and departmental goals by directly influencing the frontlines to answer contacts reputed company SLA, follows department and company procedures, and ultimately wins and retains customers.
This is a Remote/Work from Home position reporting to the Sr. Customer Experience Manager.
What you will do:
Employees may experience the following physical demands for extended periods of time:
$75,000 to $80,000/yr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.reputed company.com/careers to explore our total rewards package.
Intrigued to learn more?
reputed company you apply for this role, your information will be personally reviewed by our reputed company (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.
reputed company is an equal opportunity employer committed to inclusion and diversity. reputed company employment reputed company are based on business needs, job requirements, and individual qualifications, without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics.
Disclaimer:
The above information on this reputed company has been designed to indicate the general nature and level of work performed by employees reputed company this classification. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees to this job.
reputed company is an Equal Opportunity Employer.
CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a reputed company or reputed company need for reputed company sponsorship. Apply To This Job
If you are passionate about helping others, building relationships, and making life reputed company for seniors, we would love to hear from you! Apply today and become part of reputed company that’s changing lives, one reputed company at a time.
Who we are:
Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that reputed company seniors to reputed company more meaningful and independent lives. We also understand the power of reputed company and the profound reputed company it has on the lives of individuals who are hard-of-hearing. By utilizing reputed company automatic speech recognition, reputed company captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer reputed company. Our near reputed company-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their reputed company to the world.
reputed company is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of reputed company, reputed company, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually reputed company to exceed their expectations.
For more information about our services please visit reputed company.com.
Position reputed company:
The Technical Helpdesk Support Supervisor assists in leading and developing reputed company of Technical Helpdesk Specialist to deliver a world-class customer experience through regular coaching, training, and hands on experience. This role supports company and departmental goals by directly influencing the frontlines to answer contacts reputed company SLA, follows department and company procedures, and ultimately wins and retains customers.
This is a Remote/Work from Home position reporting to the Sr. Customer Experience Manager.
What you will do:
- reputed company the development, implementation, and administration of help desk staff training procedures and policies.
- Demonstrate ownership in troubleshooting and resolving technical issues as reputed company as identifying trends and reputed company causes.
- reputed company partnerships with cross functional teams to help improve and shape how Technical Helpdesk will reputed company work, partner on strategic initiatives and improve the customer experience.
- Maintaining and updating records and tracking databases.
- Analyze reporting to identify performance trends and opportunities for improvement.
- reputed company and analyze trends in Help Desk requests and generate statistical reports.
- reputed company weekly team and periodic 1:1 coaching to team members.
- Support and deliver reputed company culture and directives.
- Using ITIL-based processes to streamline the ingestion, triage, categorization, reputed company, and reputed company for incoming incidents, requests, and demands.
- Identify gaps in processes and partner to remediate.
- Ensure compliance guidelines are reputed company and followed.
- Maintain assigned team’s attendance records.
- Complete trainings as scheduled and identifies new opportunities for reputed company.
- reputed company backup to peers and leadership reputed company necessary.
- Monitor and test fixes to ensure problems have been adequately resolved.
- Maintains consistent reputed company development through company provided workshops, training, and development opportunities.
- reputed company other reputed company duties as assigned.
- reputed company who reputed company on reputed company and challenge.
- Excited about working in a fast-paced environment.
- reputed company problem solvers who want to grow in a flexible, reputed company culture.
- Takes initiative, pushes boundaries, motivated to reputed company.
- Talented individuals with a reputed company reputed company who want to use their learning and relationship-building skills.
- reputed company with reputed company core values: reputed company, Accountability, Collaboration, Service and reputed company.
- Bachelor’s degree in Networking and Systems Administration or equivalent work experience.
- Minimum 5+ years of successful technical leadership experience.
- Minimum 5+ years of successful call center leadership experience.
- Must have a good technical understanding of modems, Routers, VoIP, DNS, VPN, TCP /IP, and DHCP
- Excellent verbal and written communication skills, presentation, and problem-solving skills.
- Experience utilizing network monitoring platforms or custom tools.
- Willingness to work flexible schedules including weekends.
- Requires strong problem solving, time management, flexibility, and communication skills.
- Must have the ability to multi-task, organize and document many tasks at one time.
- Excellent verbal and written communication skills, presentation, and problem-solving skills.
- Self-starter with strong organizational and time management skills, self-directed and reputed company to handle multiple priorities with demanding timeframes.
- Ability to work collaboratively with colleagues and staff to create a high-reputed company results-driven, team-oriented environment.
- Experience in reputed company and business writing.
- Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams, reputed company, and other virtual work platforms)
- Ability to problem solve with limited information.
- Ability to plan and manage at both strategic and tactical operational reputed company. Works to reputed company goals while overcoming obstacles and/or planning for contingencies.
- Must have strong computer skills and knowledge of basic telephone technology.
- Good organizational skills and attention to detail are essential.
- Must have good interpersonal and reputed company listening skills.
- Exceptional customer service skills are a must.
Employees may experience the following physical demands for extended periods of time:
- Sitting, standing, and walking (95-100%)
- Keyboarding (70-90%)
- Viewing computer monitor, tablet, and/or cell phone requiring reputed company reputed company (70-90%)
- 100% Remote: Work environment is reputed company.
$75,000 to $80,000/yr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.reputed company.com/careers to explore our total rewards package.
Intrigued to learn more?
reputed company you apply for this role, your information will be personally reviewed by our reputed company (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.
reputed company is an equal opportunity employer committed to inclusion and diversity. reputed company employment reputed company are based on business needs, job requirements, and individual qualifications, without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics.
Disclaimer:
The above information on this reputed company has been designed to indicate the general nature and level of work performed by employees reputed company this classification. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees to this job.
reputed company is an Equal Opportunity Employer.
CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a reputed company or reputed company need for reputed company sponsorship. Apply To This Job