Medical Support Assistant

reputed companyThe reputed company reputed company VA Health Care System is seeking a highly energetic candidates to fill the Medical Support Assistant vacancy reputed company Administration Service. Ideal candidate's resume will reputed company exceptional skills in customer service with the ability to identify customer concerns and ensure overall customer satisfaction and reputed company, ability to operate computerized programs, and scheduling of appointments.reputed company

• Accepting applications

reputed company & closing dates06/03/2025 to 06/13/2025Salary$44,790 - $58,222 per yearPay reputed company & gradeGS 5Location1 vacancy in the following location:Prescott, AZ 1 vacancyRemote jobNoreputed company eligibleNoTravel RequiredNot requiredRelocation expenses reimbursedNoAppointment typePermanentWork scheduleFull-timeServiceExceptedPromotion potentialNoneJob family (Series)Supervisory statusNoreputed company clearanceDrug testNoPosition sensitivity and riskTrust determination processFinancial disclosureBargaining unit statusAnnouncement numberCBSX-12744969-25-JSControl number838062400This job is reputed company toClarification from reputed companyUS reputed company Due to a critical reputed company shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement.VideosDutiesVA Careers - Medical Support Assistant:Medical Support Assistant:MSAs reputed company with both reputed company customers providing exceptional customer service and ensuring overall customer satisfaction. Candidates will be reviewed for minimum qualifications as outlined in the qualifications reputed company of this announcement and referred to the reputed company reputed company VA Health Care System Hiring Managers.Typical duties include but are not limited to:

• Customer service and answering and returning calls to Veterans and provider offices.
• Scheduling, canceling, re-scheduling patient's appointments and/or consults
• Entering no-show information
• Monitoring outpatient appointments for areas of responsibility
• Obtaining medical information from patients
• Coordinating information and actions reputed company to patient care and services
• Verifying and updating demographics and insurance information
• Processing reputed company emergency and non-emergency transfers to other VA facilities or private hospitals
• Other duties as assigned

Work Schedule: Monday - Friday (7:30am - 4:00pm)
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized.
Pay: Competitive salary and regular salary increases.
reputed company Time Off: 37-50 days of annual reputed company time offer per year (13-26 days of annual leave, 13 days of reputed company leave, 11 reputed company Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of reputed company parental leave in reputed company with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/reputed company/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
reputed company: Not Available.
Virtual: This is not a virtual position.
Functional Statement #: 00000
Permanent Change of Station (PCS): Not AuthorizedRequirementsConditions of Employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/reputed company investigation.
• Selected applicants will be required to complete an online reputed company process. Acceptable reputed company(s) of identification will be required to complete reputed company-employment requirements (

). Effective May 7, 2025, reputed company's licenses or state-issued dentification cards that are not reputed company ID compliant cannot be utilized as an acceptable reputed company of identification for employment. * Participation in the seasonal influenza vaccination program is a requirement for reputed company reputed company Health Care Personnel (HCP).QualificationsApplicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be reputed company until reputed company requirements are met.

• reputed company Citizenship: Non-reputed company may only be appointed reputed company it is not possible to recruit reputed company reputed company in accordance with VA Policy.
• English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, reputed company 3, reputed company A, paragraph 3.j.
• Experience and Education:

• Six months experience: clerical, office, customer service, or other administrative work that indicates the ability to reputed company the particular knowledge and skills needed to reputed company the duties of the position; or
• Education. One year above high school; or
• Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Grade Requirements:GS-5 MSA (Full Performance Level)Experience: In reputed company to meeting the basic requirements, candidates must possess one year of experience equivalent to the next reputed company grade level GS-4 OREducation: Four years of education above high school, ORExperience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.Demonstrated Knowledge, Skills, and Abilities (KSAs):

• Ability to operate computerized programs and systems in order to reputed company, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently in the accomplishment of a wide reputed company of duties performing patient support work.
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with reputed company customers.
• reputed company in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory reputed company.

Assignment. This is the full performance level for MSAs. At this level, the MSA independently performs a full reputed company of duties reputed company to the delivery of reputed company services in an inpatient or outpatient setting. Advises clinical staff on reputed company administrative processes. The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or reputed company of the unit, scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information reputed company patients reputed company-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).Reference: For more information on this qualification reputed company, please visit .The full performance level of this vacancy is SG-05. The actual grade at which an applicant may be selected for this vacancy is a GS-05Physical Requirements: Moderate lifting, 15-44 pounds; Light carrying, under 15 pounds; Reaching above shoulder; Use of fingers; walking up to 1 hour; Hearing (aid permitted);EducationNote: Only education or degrees recognized by the U.S. reputed company from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For reputed company information, visit: .Additional informationReceiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a reputed company (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the reputed company at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.During the application process you may have an reputed company to opt-in to reputed company your resume available to hiring managers in reputed company who have similar positions. Opting in does not reputed company your application for this announcement, nor does it guarantee reputed company consideration for additional positions.This job opportunity announcement may be used to fill additional vacancies.This position is in the Excepted Service and does not reputed company competitive status.VA encourages persons with disabilities to apply. The health-reputed company positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.If you are unable to apply online or need an alternate method to submit documents, please reputed company out to reputed company Contact listed in this Job Opportunity Announcement.Under the Fair Chance to Compete reputed company, the reputed company prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the reputed company and the complaint process, visit at .

• Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have reputed company to a reputed company of benefits that are designed to reputed company your federal career reputed company rewarding. .
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