Customer Support Representative (Remote)

Customer Support Representative – Remote within CA| $25/hr. | Full-Time | Comprehensive Benefits | Permanent Opportunity Are you passionate about helping others and making a meaningful impact in the healthcare space? We’re looking for a Customer Support Representative to join a mission-driven medical technology company dedicated to improving patient outcomes—especially for those with undiagnosed sleep-related health issues. In this role, you'll support healthcare professionals, patients, and internal teams with top-tier customer service and technical assistance. You’ll play a critical role in helping people get access to life-changing diagnostic tools, all while working remotely from the comfort of your home. What You’ll Do: • Provide exceptional customer service and technical support for medical device products and services. • Respond to inbound calls and emails to troubleshoot, research, and resolve product issues. • Document interactions and maintain accurate records in CRM systems. • Collaborate with internal teams to escalate and resolve technical issues. • Educate customers on product usage and ensure satisfaction throughout their experience. • Maintain productivity standards in a fast-paced, high-impact environment. What We’re Looking For: • 2+ years of experience in customer support or technical support, preferably in healthcare or medical devices. • Bachelor’s degree preferred. • Comfortable working remotely with a dedicated home workstation. • Proficient in Microsoft Office Suite and CRM tools (Salesforce experience a plus). • Strong troubleshooting skills with the ability to explain complex issues to non-technical users. • Excellent communication skills—both written and verbal. • Detail-oriented, organized, and able to multi-task effectively. • Must be available to work between 7:00am and 8:00pm (schedule may vary). Why Join Us? This is your opportunity to work with an innovative company that’s improving access to diagnostic healthcare around the globe. If you’re a problem-solver who loves helping people and wants to be part of something meaningful, we’d love to hear from you. INDJF Apply Job! Apply to this Job