Remote Call Center Agent – Georgia in Atlanta, GA in PetSmart

Job title: Remote Call Center Agent - Georgia Company: PetSmart Job description: About the Team SERVICES RESERVATION AGENT: If you enjoy helping people find the right information, services, and care for their pets, then you would be a great fit as a Services Reservation Agent. In our Service Reservations Center, you’ll find a casual call center atmosphere, a performance bonus program, immersive hands-on training, and flexible scheduling while you assist pet parents with their boarding accommodations and grooming appointments for their loved ones. About the Job • *Remote Opportunity for those residing in the state of Georgia** WHAT YOU’LL DO: While working in our Reservations Center, you’ll provide information about our PetSmart services including our Pets Hotel, Grooming Salon and Pet Training. Additionally, you will: • Answer incoming phone calls from pet parents, assist with scheduling appointments, and answer all questions about our services. • Ensure that all additional service opportunities are presented to the pet parent in a confident manner including "why" the service would be beneficial to the pet's experience. • Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the pet parents. • Demonstrate effective problem solving and customer relation skills. • Communicate information clearly and accurately to the pet parent through the appropriate written and verbal means. • Provide feedback to supervisors on processes and customer interactions as necessary. YOUR SKILLS AND EXPERIENCE: We’ll provide training and information to make sure you’re comfortable in your new role, however, we’re looking for you to come to the table with the following skills and/or experience: • High school diploma or a combination of education and experience • Strong grammar and communication skills • Strong computer skills and the ability to use multiple systems at the same time, while answering calls • Demonstrated success in providing exceptional customer service on the phone and via email • Fluent English required; English and Spanish would be beneficial • Perform at, or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc. • Demonstrate regular attendance and adherence to call center schedule About the Culture WHY YOU’LL LOVE IT HERE: PetSmart offers outstanding benefits in a fun and rewarding workplace including: • This is a fully remote position, so you can enjoy the company of your pets while you work! • Competitive hourly pay rate, ample opportunity for advancement through our step increase program, and a monthly bonus opportunity! • Medical, dental, and vision for full-time associates. Variety of other benefits available for both full-time and part-time associates. • Paid time off for both full-time and part-time associates. • Excellent training and growth opportunities • Volunteer events with PetSmart Charities Expected salary: Location: Atlanta, GA Apply for the job now! [ad_2] Apply Job! Apply to this Job