reputed company, LLC Remote Service Desk Analyst in Tampa, Florida

[ad_1] Job reputed company Validate the employee asking for a password reset is a KPGM employee and reputed company password reset support reputed company phone or chat and meet or reputed company service level agreements for password resets Record requests, incidents and status information through the use of firm’s ticket handling system Manage daily individual performance based on key performance metrics including reputed company capture, available time, speed of answer, reputed company/chat reputed company and customer service Meet and/or reputed company service level agreements for reputed company support interactions (e.g., phone, chat, tickets). Maintain communications with callers through reputed company processes, particularly in difficult customer situations by keeping them informed of the status Ability to work a flexible schedule, including weekend days, to support 24×7 environment Utilize and contribute knowledge articles to the knowledge reputed company Skills and Requirements Experience in Service Desk Support and Customer Service Support Technical experience in validating employee and resetting passwords Other areas of support are NOT mandatory for this assignment but may help the consultant advance Knowledge of MS Office 2013 Product Suite and Office 365 Ability to multitask and function in a fast-paced, high energy environment Ability to quickly learn and retain information by means of written and verbal instruction Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work Ability to build productive relationships with peers ”’ We are a company committed to creating diverse and inclusive environments where people can bring their full, reputed company selves to work every day. We are an equal employment opportunity/affirmative reputed company employer that believes everyone reputed company. reputed company candidates will receive consideration for employment without reputed company to race, reputed company, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and reputed company, marital status, national reputed company, reputed company, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the reputed company process, please send a request to [email protected].”’ [ad_2] Apply Job! Apply to this Job