Benefit Customer Service Representative - Seasonal Colleague

Description: • As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans. • We allow you the freedom to take the time necessary to provide the highest level of service on each contact. • You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. • We provide superior customer service in a work from home environment (following the initial training and onboarding period). • Starting pay is $17.00/hr with the potential for an increase after one month. • During our busy season you will be expected to work a 40-hour week and overtime when requested. • During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need. • This is a seasonal role; however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson. Requirements: • Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills • Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence • High level attention to detail, multi-tasking, and ability to organize work • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging • Ability to work autonomously in a self-paced, self-motivated team environment • Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat • Ability to understand and follow oral and written instructions • Ability to type 30 words a minute • Experience working in a customer service-related field • High School degree required • The following are a plus: Associate or Bachelor’s degree nice to have • Working knowledge of health and welfare and/or defined benefit pension plans • Experience working in a call center environment • Ability to read, write and speak Spanish Benefits: • WTW 401(k) Savings Plan • Employee Assistance Program (EAP) • Commuter Accounts program • Other benefits required by law Apply Job! Apply to this Job Apply To This Job