Apply Now: Remote-Bilingual Client Support Associate
Start your career journey with us! We have an easy-to-learn role for a Remote-bilingual Client Support Associate- Chinese! This role is 100% remote, giving you full control over your work environment. This position requires a strong and diverse skillset in relevant areas to drive success. In recognition of your expertise, this position offers a salary of a competitive salary.
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Job Summary Firstrade Securities Inc. is a leading online brokerage firm located in Queens, NY. We are seeking a self-motivated Client Support Associate to join our Customer Service Department. The Client Support Associate is responsible for assisting customers for Firstrade investment service. The role requires identifying customers needs, resolving questions and complaints which may require research and investigation to reach resolution through the email, phone system and live chat channels. And also is expected to provide exceptional customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved in written format. Responsibilities and Duties  Daily interaction with customers by responding to inbound email and phone calls regarding investment information and services as needed.  Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel  Assesses customer information and provides appropriate product and service solutions  Maintains strong product knowledge  Able to take ownership of customer issues and resolves problems independently, escalate difficult issues to supervisors when appropriate  Performs a broad range of tasks of varying complexity and scope to meet the demands of business needs Qualifications and Skills  Proficient in Chinese (Writing, Reading and Typing)  Be able to read and type in English  Ability to read attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs  Ability to manage and de-escalate difficult and complicated problems  Ability to work in a fast-paced environment and follow-up multiple tasks/details with accuracy and timeliness  Associate degree preferred  Ideal candidate has previous chat and/or email customer service experience preferred Job Type: Full-time Pay: $24.00 - $27.00 per hour Benefits:  401(k)  401(k) matching  Dental insurance  Employee discount  Flexible spending account  Health insurance  Health savings account  Life insurance  Paid time off  Vision insurance Schedule:  8 hour shift  Overtime Application Question(s):  Are you authorized to work in USA?  Do you need a sponsorship in future?  This job requires you to attend a one-month in-person training. Are you okay with traveling to Queens, NY, 11354?  "Are you able and willing to work during weekends as part of your regular schedule?" Education:  Associate (Preferred) Experience:  Customer Service: 1 year (Preferred) Language:  English (Preferred)  Chinese (Required) Location:  Flushing, NY (Preferred) Shift availability:  Overnight Shift (Required) Work Location: Remote Apply Job!Â
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