Patient Access Assistant I - York Offsite - Days

General Summary Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of the following duties: Inpatient admissions, Registration, Patient Arrival, and Kiosk support. Performs a variety of functions including, but not limited to; pre-service outreach to patients, greeting all customers with a warm and personal greeting, promotion and support of self-service tools, interviewing, preparing admitting and other related forms, assigning rooms for inpatients (as appropriate), monitor waiting areas, and preparing information and charges for billing purposes. Also performs a variety of functions related to cashiering and insurance verification. Shift Part Time, Day,s Monday through Friday 1:00-5:00 may need to cover weekends and on call Duties and Responsibilities Essential Functions: • Conducts patient interview to collect accurate financial, biographic and demographic information for admission or registration. • Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable. • Prepares pre-admission and admitting forms, facilitates room transfers, prepares admitting and discharge reports. • Reviews pre-arrival, pre-admission, and admission information to ascertain missing registration components, verify insurance coverage and eligibility. • Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems. • Makes bed assignments based on patient preference, condition and diagnosis. • Receives payments from patients and issues receipts. Works with the patient while investigating overpayments and researching other outstanding accounts for additional resource funding. • Reconciles daily cash and verifies account balances. • Compiles and distributes information regarding patients' personal, insurance and financial status. Provides appropriate forms to billing and other departments. • Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements. • Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards. Corresponds with patients to acquire required authorizations and assignments of benefits. • Maintains the insurance master file and updates as necessary. • Works with appropriate sources to coordinate precertification requirements with PROs, HMOs and other contractual third parties. • Assist patients with self-registration and arrival tasks on Welcome Kiosks or on patients’ personal devices. • Receives payments from patients via the kiosk, manually when applicable, and issues receipts when requested. • Works with the patient while investigating overpayments, researching or collecting outstanding account balances, payment plan options, and information on resource funding. Common Expectations: • Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls. • Prepares and maintains records of patient charges. • Maintains department records, reports, files and census statistics as required. • Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. • Participates in educational programs and inservice meetings. • Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. • Provides outstanding service to all customers: Proactively approach and greet all guests with a warm and personal greeting. • Fosters teamwork; and practices fiscal responsibility through improvement and innovation. Qualifications Minimum Education: • High School Diploma or GED High School or G.E.D Required Work Experience: • Less than 1 year 3 - 6 months Required Courses and Training: • 6-8 week in-house registration procedures and medical terminology courses Upon Hire Required Knowledge, Skills, and Abilities: • Excellent communication and interpersonal skills Benefits Offered: • Comprehensive health benefits • Flexible spending and health savings accounts • Retirement savings plan • Paid time off (PTO) • Short-term disability • Education assistance • Financial education and support, including DailyPay • Wellness and Wellbeing programs • Caregiver support via Wellthy • Childcare referral service via Wellthy Apply Job! Apply to this Job