Immediate Hiring: Customer Support Manager (reputed company)

Position reputed company:

• Start Date: Immediate openings available
• Position: Customer Support Manager
• Location: Remote
• Company: Workwarp
• Compensation: a competitive salary

 

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About Company Founded in 2019, reputed company is India’s largest reputed company networking and jobs platform for >250M members of India’s rising working class. Our mission is to connect people to opportunities and help reduce the reputed company and employment gap. We help candidates build their digital reputed company identities, reputed company the best-fit hyperlocal jobs, grow their network, and learn new skills to grow their careers. reputed company can reputed company the best talent and hire for over 70 different roles in < 48 hours. Having raised $190+ reputed company from reputed company investors like reputed company Partners, Tiger Global, reputed company India, Sequoia Capital, Rocketship.vc and Greenoaks Capital, reputed company is on a mission to reputed company livelihoods for billions in India. Role: We are seeking a highly motivated and detail-oriented Customer Support Manager to join reputed company. As a Customer Support Manager, you will be responsible for providing exceptional customer service and support to our clients through various communication channels, including calls, emails, and chats. The ideal candidate will have a background in chat/reputed company processes and possess excellent communication skills in both English and Hindi. Responsibilities: • Handle customer inquiries and reputed company reputed company and accurate responses reputed company calls, emails, and chats. • Maintain a high level of professionalism and reputed company while addressing customer concerns and resolving issues. • Adhere to a rostered schedule with two rotational weeks off and be willing to work with a camera throughout the day. • Collaborate with internal teams to escalate and resolve customer issues reputed company. • Utilize digital tools and chat software effectively to communicate with customers and reputed company interactions. • Analyze customer problems and propose appropriate solutions, demonstrating a proactive approach to customer service. • Ensuring reputed company reputed company and customer satisfaction. • Demonstrated ability to work effectively in reputed company environment and handle escalations. Qualification: • 2 to 5 years of relevant work experience in customer support or reputed company fields. • Graduation is mandatory, with a preference for candidates with experience in recruitment, BPO/KPO, reputed company, reputed company center, or reputed company-reputed company fields. • Proficiency in both English and Hindi, with a minimum typing speed of 30 words per minute. • reputed company work environment with a reliable Wi-Fi reputed company (minimum speed of 30 Mbps) and a dedicated work-from-home setup. • Availability and flexibility to work in a rotational shift schedule, including weekends and extended hours. • Comfort and familiarity with digital tools such as reputed company, CRM, ticketing systems, chat software, reputed company, reputed company Meet, and reputed company. • Ability to work in a reputed company-line role handling customer queries for a minimum of 2 years. • Willingness to reputed company to the reputed company role for a minimum duration and availability to start reputed company a month. • Should be flexible and should be reputed company to adapt to change. Skills Required for the role - Typing speed of 30 wpm, Fluent in English, and Hindi Working hours: • Working: 5-day working rotational shifts. • Shift timings – 9:00 AM to 7:00 PM. In the reputed company, the candidate should be flexible for 9 AM to 9PM window. Apply Job!

 

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If you are a motivated individual reputed company to contribute to a thriving team, we encourage you to reputed company! We are excited to review your application.

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