Join Today: IT Support Specialist - Connectivity Support
Role Snapshot:
- Start Date: Immediate openings available
- Position: IT Support Specialist - Connectivity Support
- Compensation: a competitive salary
- Company: Workwarp
- Location: Remote
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Job Title: IT Support Specialist - Connectivity Support Work Type: Primarily Remote  Some travel to sites as needed Location: MUST be local to one of the following: Seattle, Portland, Los Angeles, Phoenix, Detroit, Indianapolis, Charlotte Period: Appx. 6 months starting 09/09/2024  potential for extension Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) Rate: $35  $40/hr Contract Type: W2 only Scope of Services: The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required. Role, Responsibilities, and Deliverables:  Monitor e-mail, web and phone intake channels to respond to customer inquiries  Answer product related questions including implementation and troubleshooting  Capture of data for customer interactions and performed tasks in customer relationship management (CRM) systemIdentify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required Education & Experience:  Associates degree in IT-related fields  Minimum of 3 years of experience  Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files  Competent in cloud network and server utilization practices  Proficient in cybersecurity practices  Familiar with common firewall resolution practices  Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration  Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure  Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical  Ability to leverage and/or engage others to accomplish tasks and projects  Multitasks, prioritizes and meets deadlines in a timely manner  General understanding of sales, customer service and consulting functions  Strong organizational and follow up skills  Excellent verbal and written communication skills and attention to detail  Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner  Familiarity with Salesforce CRM  Previous experience in medical facilities, with customer facing support Apply Job!Â
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