[Remote-Position] REMOTE LIVE CHAT AGENT
Role Snapshot:
- Position: REMOTE LIVE CHAT AGENT
- Company: Workwarp
- Compensation: a competitive salary
- Start Date: Immediate openings available
- Location: Remote
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$16.50/hour Training 2 weeks (8 am-5 pm M-F) after training the working hours will be a 8 hour shift in the hours of Operation... Monday thru Friday 8am to 4pm EST. Saturdays 11am to 7pm EST Do you want an opportunity to serve with compassion and help others? We seek Live Chat Agents who will handle inquiries for The Developmental Foundations and the services it provides via inbound calls. While speaking with the Customer on the phone, You will address and research customer inquiries and provide appropriate and accurate information. Developmental Foundations, is a family owned company providing quality residential services since 1986, is hiring LIVE CHAT AGENTS at our home in Danville, IL. What you can expect  Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.  $16.50 per hour pay rate (bi-weekly pay)  Weekends (Saturday) Required  Paid Training with Equipment provided  Full-time schedule (40 hrs. a week)  Career Growth Opportunities  Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.  Work schedules may include a combination of weekdays, weekends, and holidays Pay  $16.50/hour Benefits  Paid time off and paid vacation  BCBSIL Health and Dental benefits, including free Vision insurance  401k with employer match Qualifications  Experience working with individuals with disabilities preferred, but not required  Entry level position Requirements  High School diploma or GED  Bilingual a Plus  Computer literacy and ability to use multiple programs  Typing Minimum of 25 WPM  Successfully complete background check  Weekend/holiday availability may be required Responsibilities  Inbound Call Center - You are responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.  Answers questions on various issues regarding benefits offered by us  Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.  Gathers information, research/resolves inquiries, and appropriately documents customer calls.  Ability to read and interpret documents on file.  Understand and retain a large amount of information.  You should have the skills to answer and respond professionally to escalate calls, should they arise.  Communicates appropriate options for resolution in a timely manner  Review the customer needs and informs customers of services and resources available to them.  Ability to stay alert and responsive Interviews available immediately. Make a difference today. Come Care With Us Apply Job!Â
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