[FULL TIME Remote] Online Chat Representative
This role is a stepping stone to great career achievements. We need a Online Chat Representative! This position offers a hybrid work model, combining remote work with time in our Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience.
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Inverselogix has a team of dedicated professionals who provide customers with a variety of consultation services while paying all our attention on quality. Mobile apps, test automation and application development are our areas of expertise. We are an experienced and a client solution based company. Our experience ensures that you get work done as per your specification and requirements, within your timeline and within the fixed budget that we promise you when you sign up. Inverselogix is a dedicated, focused and specialized consulting company to provide the best IT development & testing solutions experience. We are seeking a dedicated and enthusiastic Online Chat Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will handle inquiries, resolve issues, Tech Support if necessary and ensure a positive experience for all customers. The ideal candidate will possess strong communication skills and the ability to analyze customer needs effectively. Responsibilities  Provide prompt and professional responses to guest inquiries via Online Chat Representative  Assist guests with reservation modifications and cancellations  Resolve customer complaints and issues with empathy and effective problem-solving strategies  Provide information about hotel services, policies, and local attractions  Document guest interactions and maintain accurate records in the system  Work collaboratively with other departments to ensure guest satisfaction  Stay informed about hotel promotions and offerings to effectively assist guests Requirements Requirements  High school diploma or equivalent; degree in hospitality or customer service related field preferred  Proven experience in a customer service or support role, preferably in a remote setting  Excellent written communication skills with a professional tone  Strong problem-solving skills and the ability to work independently  Familiarity with live chat software and CRM tools is a plus  Ability to multitask and manage time effectively in a fast-paced environment  Passion for customer service and a commitment to exceeding guest expectations Benefits Benefits:  Sick leave  Paid time off  Health, dental, and vision insurance  401k  Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support  Employee assistance program Apply Job!Â
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