Hiring Now: Customer Service and Collections Representative

Your next great career move starts here. We're looking for a Customer Service And Collections Representative! Join our team in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. Earn a reliable and steady income of a competitive salary.

 

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Description This position is based at our 2612 N Roan Street, Johnson City, TN 37601 location, and candidates must be able to report there. This hybrid role offers the opportunity to work both in-center and from home. As a member of our team, you’ll redefine customer service by creating meaningful connections with each customer, helping them stay connected to what matters most... Company Culture and Environment AT&T promotes a collaborative and dynamic work environment where employees are encouraged to help customers with a variety of needs while maintaining professionalism even in challenging situations. The culture emphasizes adaptability and dedication to excellent service. Career Growth and Development Opportunities Joining our team provides a pathway to expand your skills with training on the latest technology, devices, and a comprehensive lineup of products and services. Opportunities for cross-training in various service areas, such as collections, retention, and technical support, are available, enhancing your career trajectory. Detailed Benefits and Perks Beyond standard benefits, employees enjoy perks such as: • Paid training from home • Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, internet, and phone services • Extensive employee wellness programs • Adoption reimbursement • Paid Parental Leave and Caregiver Leave • Additional sick leave beyond state requirements Compensation and Benefits • Competitive hourly wage starting at $18.31 plus additional incentives • Medical/Dental/Vision coverage • 401(k) plan • Tuition reimbursement program • Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays) • Life and Accidental Death Insurance • Short-term and long-term Disability Benefits • Employee Assistance Programs (EAP) Why you should apply for this position today This role offers a unique chance to be the voice of AT&T while directly impacting customer experiences. You will gain valuable insights into the communications and technology industry and have access to a supportive work atmosphere. Skills • Call center or customer service experience • Adaptability in a fast-paced environment • Strong communication and interpersonal skills • Negotiation skills for payment arrangements • Ability to maintain professionalism under stress Responsibilities • Provide billing support and perform collections management • Process customer payments and negotiate payment arrangements • Address customer inquiries related to billing, credit, and service • Deliver excellent service across various customer interactions • Assist customers with technical and service inquiries Qualifications • Previous experience in a call center or customer service role • Ability to work flexible hours, including evenings and weekends • High school diploma or equivalent preferred Education Requirements • High school diploma or equivalent required Experience Requirements • Previous customer service or call center experience preferred Why work in Johnson City, TN Johnson City offers a vibrant community with a low cost of living, friendly neighborhoods, and a rich history. Its outdoor recreational opportunities and access to regional amenities make it an attractive place to live and work Apply Job!

 

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