[Remote/WFM] Customer Service Representative - Eagle County
Role Snapshot:
- Location: Remote
- Compensation: a competitive salary
- Company: Workwarp
- Position: Customer Service Representative - Eagle County Regional Airport
- Start Date: Immediate openings available
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Enterprise Mobility operates the Enterprise Rent-A-Car and National Car Rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. Enterprise Mobility has an exciting opportunity for a Full Time Customer Service Representative (CSR)! The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This position pays up to $23.50 / hour and is located at the Eagle County Regional Airport location at 217 Eldon Wilson Road, Gypsum, CO 81637. Available Schedule:  Monday 12:30PM - 9:00PM  Tuesday 12:30PM - 9:00PM  Wednesday 12:30PM - 9:00PM  Thursday 12:30PM - 9:00PM  Friday 12:30PM - 9:00PM  Saturday OFF  Sunday OFF We offer:  Paid time off  Employee rental car discounts  Retirement savings plan including 401k with matching profit sharing  Health Insurance  Life Insurance  Dental Insurance  Vision Insurance  Training and development  Bonus incentives  Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors  Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned  Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone  Meet and greet customers in a friendly and timely manner  Provide directions and general assistance  Assist to assess condition of rental upon return  Process returns, check-ins and exit kiosk transactions  Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed  Understand and communicate rental terms and conditions, vehicle features and other services  May sell optional protection products, upgrades, fuel options and other additional equipment  Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance  Clean vehicle interior and exterior by hand or by operating washing equipment when needed  Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing  Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans  Must be at least 18 years of age  Must have a valid driverÂs license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years  No drug or alcohol related conviction on driving record in the past 5 years  Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future  Must have at least 6 months customer service experience in a fast-paced environment  Must have worked 12 (twelve) months or more at most recent employer  Experience working late nights preferred Apply Job!Â
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