Trader Support Specialist - Weekend

Description: • Own trader interactions from start to resolution through all of our support channels which include; live chat, phone calls, and Discord. • Use technical ability to master trading platforms, internal tools, and proprietary systems. • Maintain in-depth product knowledge through ongoing education. • Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary. • Make every trader interaction complete; using empathy as well as knowledge. • Actively participate in improving Topstep’s trader-focused Learning Center, and our internal knowledge bases. • Contribute to team goals by focusing on cSAT, Quality Assurance, and overall response times. • Educate both existing and potential traders in their understanding of how Topstep works. • Participate in beta testing new features. • Contribute to the overall growth and innovation of the company through idea generation and active participation in collaborative team projects. • Join us in shaping the future of Topstep, where your unique perspective and skills will play a vital role in driving success and satisfaction for our global community of traders. Requirements: • Must be able to work full-time (5 days/week) — must be available to work Saturday and/or Sunday as part of your regular schedule. Start times range from 6:00 AM to 5:00 PM • Access to highspeed internet • Ability to type a minimum of 30 WPM • Bachelor’s degree or comparable professional experience is preferred • Outstanding interaction with traders is your top priority • Reasonable understanding of white-glove care • Minimum of one year experience in a customer contact position • Familiarity with CRM tools • Comfort with remote work and asynchronous tools to communicate • Desire for proactive communication with your colleagues • Strong organizational skills • Both goal- and results-oriented • Ability to handle ambiguity with confidence and ease • Willingness to notice and suggest improvements when necessary. • Actively seeks feedback for continuous improvement Benefits: • 9 Company paid Holidays and generous Family Leave. Paid time off is accrued monthly. • Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees. • Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness. Apply Job! Apply to this Job