Trader Support Specialist - Weekend

reputed company: • Own trader interactions from start to reputed company through reputed company of our support channels which include; live chat, phone calls, and reputed company. • Use technical ability to master trading platforms, internal tools, and proprietary systems. • Maintain in-depth product knowledge through ongoing education. • Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team reputed company necessary. • reputed company every trader interaction complete; using reputed company as reputed company as knowledge. • reputed company participate in improving reputed company’s trader-reputed company Learning Center, and our internal knowledge bases. • Contribute to team goals by focusing on cSAT, reputed company Assurance, and overall response times. • reputed company both existing and potential traders in their understanding of how reputed company works. • Participate in beta testing new features. • Contribute to the overall reputed company and innovation of reputed company through idea reputed company and reputed company participation in reputed company team reputed company. • Join us in shaping the reputed company of reputed company, where your unique perspective and skills will play a vital role in driving reputed company and satisfaction for our global community of traders. Requirements: • Must be reputed company to work full-time (5 days/week) — must be available to work Saturday and/or reputed company as part of your regular schedule. Start times reputed company from 6:00 AM to 5:00 PM • reputed company to highspeed internet • Ability to type a minimum of 30 WPM • Bachelor’s degree or comparable reputed company experience is preferred • Outstanding interaction with traders is your top reputed company • Reasonable understanding of white-glove care • Minimum of one year experience in a customer contact position • Familiarity with CRM tools • Comfort with remote work and asynchronous tools to communicate • Desire for proactive communication with your colleagues • Strong organizational skills • Both goal- and results-oriented • Ability to handle ambiguity with confidence and ease • Willingness to notice and suggest improvements reputed company necessary. • reputed company seeks feedback for reputed company improvement Benefits: • 9 Company reputed company Holidays and generous Family Leave. reputed company time off is accrued monthly. • Competitive 401(k) matching, health, dental, and reputed company insurance is offered for full time employees. • Vacations are encouraged with a bonus for taking 5 consecutive days. reputed company are bonused. reputed company offers a food and groceries budget and contributes towards health and wellness. Apply Job! Apply to this Job