Weekend On Call Staffing Coordinator

BrightStar Care is seeking a highly motivated self-started, multi-tasker committed to join us in our mission enhance the lives of our clients by helping them to achieve more. The On-Call Staffing Coordinator is responsible for providing after-hours assistance to both employees and clients. The On-Call Staffing Coordinator will be responsible for communicating with employees and clients over the phone, text and email. On-Call staffing coordinator will be responsible for filling employee call-offs, filling last minute shifts added by clients and facilities and communicating shift changes with clients. Flexible work environment- able to work from home (remotely) or work at the office. Location : Remote Responsibilities: • Ensures that requests for home care service are filled promptly and accurately scheduled into computer system in a timely manner • Ensures that requests for facility shifts are filled promptly and accurately scheduled into computer system in a timely manner • Promptly provides facility or home care clients with replacement field staff in the event of a call off or no call no show • Obtains and distributes information by telephone or text/email correspondence with employees and clients • Problem solves scheduling challenges • Reports any client or staff issues to Supervisor • Sends weekend on call summary to administrative staff prior to 8am Monday Requirements: • Demonstrate strong organizational skills and manage multiple demands simultaneously. • Provide excellent customer service to staff and clients during stressful situations. • Advise the Branch Manager of any obstacles to achieving their responsibilities. • Proficiency with use of differing computer programs. • Previous home care scheduling experience preferred. • Reliable means of transportation. • Excellent customer service skills. • Excellent verbal and written communication skills. • Maintain a positive work atmosphere by acting and communicating in a professional manner with customers, clients, coworkers, and management. • Ability to work independently and exercise good time management. • Complete training program and Friday hourly commitment at BrightStar Care Office • Performs other duties as required Work Hours: • Minimum of 1 hour on Fridays (or over phone/Zoom) • On Call Shift begins Friday at 4:30pm and ends Monday morning at 8:30am • 24 hours on Saturday and Sunday • One weekend off month (weekend off can be flexible but must be requested off at least 2 weeks in advance) • 24 hours on Holidays: New Year's Eve, New Year's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Eve, Christmas Day. (Time and half compensation) Equipment: • Will be issued a company phone and tablet for on call purposes • employee required to fill out equipment out agreement- if lost or theft employee responsible for total value of equipment • Must have computer and access to internet Education: • High school or equivalent (Required) Apply Job! Apply to this Job