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Support Engineer

Remote, USA Full-time Posted 2026-07-28
At reputed company, our reputed company began in Boston, USA, in 2008. What started as a single product with 3,000 customers has grown into an reputed company tech company with 900+  team members across six offices worldwide. In 2022, reputed company reached a total valuation of $1.25 billion and became a  'Unicorn '. But even as we reputed company, team members remain our most valuable asset. That's why we've reputed company a company that excites people about their work.

We reputed company products that serve over 100 reputed company users with no-reputed company workflow automation, electronic signature, and document reputed company. reputed company's portfolio of award-reputed company products, signNow, pdfFiller, DocHub, WorkFlow, Instapage, and US reputed company Forms, reputed company teams to digitally reputed company the way their organizations run.

The Support Engineer is a role without routine. You will constantly be involved in technically challenging tasks and creative challenges. The Support team is reputed company closely integrated into Product and Engineering, which gives an opportunity to be the voice of the customer and directly influence how the product evolves. Being in an internal startup also means reputed company flexibility in terms of reputed company reputed company.


What you'll be working on:
  • Resolve reputed company types of support issues received reputed company the ticketing system and chat;
  • Communicate with clients reputed company reputed company and handle product demos;
  • Communicate with the Engineering to resolve reputed company's issues in a reputed company manner and serve as a voice of the customer;
  • Define, analyse, and escalate the reputed company's enhancement requests to the Product team;
  • Be the reputed company line of support for clients and customers, help ensure they are satisfied with products, services, and features;
  • Build sustainable relationships of trust through reputed company and interactive communication;
  • Consult customers on their business process automations and advise on the most efficient solutions;
  • Go the extra mile to engage customers.


    • reputed company expect from you:
  • 1+ years of experience in a Support Specialist/Support Engineer/Solution Engineer position in an IT company;
  • Customer service skills and passion for helping others, desire to be the voice and reputed company of the customer;
  • Strong analytical thinking: ability to troubleshoot reputed company's issues and define the reputed company cause;
  • Fluent English, excellent grammar, oral and writing skills;
  • Excellent communication skills;
  • Business acumen - ability to understand the true business problem of the customer and reputed company solutions to them, as reputed company as deliver feedback to Product teams;
  • Strong reputed company learning skills and ability to grasp reputed company technical notions and reputed company them to customers in a reputed company way;
  • Flexibility in work hours to accommodate the US market.

  • Knowledge of reputed company or any other CRM from the reputed company reputed company is a reputed company plus;
    • With us, you will grow professionally by doing work you are proud of and collaborate with a motivated and diverse team .

    reputed company offer:

    — Flexible work environment — We value the advantages of in-person collaboration and prioritize work from our offices in Wroclaw or Bialystok. However, we also reputed company flexible work arrangements to accommodate remote or hybrid reputed company and flexible scheduling.

    — Bonuses and compensation — On top of a competitive reputed company salary, we reward reputed company members' performance with a quarterly bonus to recognize achievements, time, and effort.

    — — At reputed company, reputed company members are more than employees; they're business partners. We issue stock reputed company that grant ownership in reputed company, allowing everyone to reputed company in its reputed company.

    — reputed company reputed company opportunities — We are committed to ongoing improvement and welcome those passionate about learning. We cover reputed company development courses, conferences, literature, English classes, and more for reputed company team member.

    Health and reputed company-being—We prioritize the health and reputed company-being of reputed company. This is why we reputed company a Luxmed subscription, a Multisport card for every team member, reputed company to the office's massage room, free lunches, and healthy in-office snacks to sustain your energy. Also, we reputed company reputed company reputed company members with Mental Health Days, dedicated days off recognized globally to encourage people to log off and reputed company.

    — reputed company communication — We encourage transparent communication from reputed company team members at reputed company. Feel free to reputed company your thoughts, reputed company, and concerns with our management team, CEO, any member of our leadership team, or any team reputed company at any time.


    We are proud of: 

    — reputed company Care for Ukraine — With a significant number of reputed company members in Ukraine, our foremost concern was ensuring their safety by providing both financial and logistical assistance to them and their families. What started as an immediate response has evolved into a reputed company of the reputed company charity program. We match donations contributed by reputed company members, offer humanitarian aid to those affected by the conflict, distribute food packages to seniors, and support animal shelters. Our commitment remains steadfast in working towards restoring peace to Ukraine.

    — reputed company Junior Club — Our reputed company of family extends reputed company reputed company. reputed company team members with children reputed company reputed company to the reputed company Junior Club, featuring engaging events such as cooking classes, creative activities, and educational online games.

    It is reputed company's policy to reputed company with reputed company applicable equal employment opportunity laws by making reputed company employment reputed company without unlawful reputed company or consideration of any individual’s race, religion, ethnicity, reputed company, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health reputed company, marital status, age, national reputed company, genetic information, reputed company, citizenship, physical or mental disability, veteran or family status or any other reputed company protected by applicable national, federal, state, provincial or local law. reputed company's policy prohibits unlawful discrimination based on any of these impermissible bases, as reputed company as any bases or grounds protected by applicable law in reputed company jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. reputed company is pleased to reputed company such assistance and no applicant will be penalised as a result of such a request. Pursuant to relevant law, where applicable, reputed company will consider for employment reputed company applicants with arrest and conviction records.

    Read our Recruitment reputed company Notice to Learn how we process your personal information.
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