Underwriting Helpdesk

Job Details

Description

This position is responsible for providing consistent leadership, support, and guidance to our Sales, Underwriting, and Operations staff by providing timely and compliant answers to their unique loan scenarios, guidelines, and questions regarding file reviews under the direction and supervision of the Power Help Desk.

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

DUTIES & RESPONSIBILITIES

• Maintain 24-48 turn times
• Responsible for daily communication with Loan Officers, Underwriters, and Processors and assisting with their questions about various underwriting scenarios and guideline clarification, while making it a priority to respond in a timely manner
• Responsible for researching information within AllRegs and agency guidelines
• Constant interaction and communication with Fannie, Freddie, FHA/HUD, USDA, VA and HFA agencies
• Maintain a list of trending Underwriting scenarios and using the findings to create more efficient processes within our operations and originations
• Responsible for attending and participating in our Operations companywide huddles
• Responsible for maintaining the Self-Employed Income Dashboard; this includes reviewing Tax Returns for self-employed income, determining what (if any) documentation may be missing that is needed for an accurate self-employed income calculation, and submitting the income documentation to IncomeGenius for analysis.
• Constructing and distributing weekly communications across all channels of topic specific information regarding specific topics that trend on the Underwriting Helpdesk.
• Troubleshoot Encompass issues that Partners may run into from Application through Processing, including DU problems and fixes, as well as address corrections, DTI calculation inaccuracies, credit reporting problems, etc.
• Assist Partners across all channels, Retail and TPO, and have knowledge of channel specific overlays and guidelines.
• Contribute to the PHD team to ensure the overall timeliness and efficiency of the Power Help Desk department
  

Qualifications

SKILLS REQUIRED

• Strong verbal and written communication skills
• Strong technology-based skills
• Detail-oriented
• Skilled at multi-tasking and keeping organized to ensure proper time management
• Able to work in a fast-paced environment with strict time-sensitivedeadlines
• Ability to identify and resolve client issues and us good judgement in making immediate decisions that impact UHM and our Partners

EDUCATION & EXPERIENCE

• High school diploma or equivalent
• Minimum of 5 years of experience working with FHA, VA, Conventional, USDA, VA, and HFA guidelines
• Complete knowledge of the mortgage industry
• Knowledge of FHA/VA/USDA/CONV/HFA Agencies
• Knowledge of RESPA requirements and Good Faith Estimate preparation and disclosure
• Knowledge of MS Office Suite and Encompass Loan Origination system is preferred

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Originally posted on Himalayas