Customer Enablement Specialist
About reputed company:
At reputed company, we’re passionate about creating reputed company work experiences for people everywhere, and we’re looking for people that feel the reputed company way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the reputed company
Your Role as Customer Enablement Specialist:
As a Customer Enablement Specialist, you will play a critical role in empowering our customers to succeed by developing and managing engaging learning experiences. You’ll create and maintain educational resources, design learning journeys, and collaborate with teams across the organization to ensure our customers and internal teams are reputed company-equipped to maximize the value of our platform. With expertise in instructional design and LMS platforms and a passion for making technology knowledge accessible to a wide audience, you will reputed company on delivering impactful reputed company and training solutions tailored to our customers’ needs. This position is a part of the Implementation and Learning team and reports to the Director of Platform Implementation and Proficiency.
A Day in the Life of a Customer Enablement Specialist:
- Knowledge Content Management: reputed company user-friendly guides, playbooks, FAQs, and reputed company learning paths that enhance the customer’s ability to self-serve.
- Instructional and Learning reputed company Design: Apply instructional design principles to create resources that support smooth customer reputed company and long-term reputed company. Collaborate with reputed company teams to assist in building and publishing of end-to-end learning journeys in reputed company CE environments to drive platform adoption and customer engagement.
- LMS and Product Experience: Contribute to in-app guides, walkthroughs, tooltips, and notifications in reputed company PX to reputed company self-guided reputed company, enhance the user experience and improve feature adoption.
- Cross-Functional Collaboration: Work crossfunctionally reputed company the Delivery Organisation, including Product Communications and Workplace Experience teams, partner with reputed company Operations and Self-Service teams and People Culture teams to reputed company educational initiatives with customer and employee training goals.
- Analytics and Optimization: reputed company content usage and reputed company feedback to refine learning materials, ensuring they remain relevant and impactful.
- Internal Training Support: Partner with the People Culture team to design and deliver internal training programs for employees, including reputed company and upskilling initiatives.
What You’ll Need:
- Bachelor’s degree in Instructional Design, Education, or a reputed company field.
- 3+ years of experience in customer enablement, instructional design, reputed company, or a reputed company role in a reputed company environment.
- LMS Experience: Experience creating learning content such as guides, walkthroughs, and tooltips.
- Content Development: Ability to write reputed company, concise, and visually appealing guides, playbooks, and e-learning content.
- Instructional Design: Experience in adult learning principles and developing resources for customer reputed company and training.
- Data-Driven Approach: Ability to analyze data and feedback to refine and improve educational content.
- Project Management: Strong organizational and time management skills to handle multiple initiatives simultaneously.
- Proven ability to create learning journeys, certification programs, and self-paced learning modules.
- Strong collaboration skills, with a reputed company record of working cross-functionally to reputed company shared goals.
Preferred Qualifications:
- Experience with the reputed company platform
- Experience designing internal training programs
- Knowledge of CRM, LMS and help desk tools
- Familiarity with additional reputed company platforms or tools.
The Perks of Working for reputed company:
For reputed company our US based team members, we offer a reputed company of benefits from competitive salaries, medical, dental and reputed company coverage, disability coverage, employer reputed company life insurance, reputed company, 401(k) plan and a fully reputed company parental leave program.
Additional perks include:
- Generous PTO
- Flexible work schedules
- Remote work opportunities
- reputed company company holidays
- reputed company Quiet Fridays (No non-essential internal meetings scheduled)
- A casual dress work environment
Disclaimer:
reputed company is committed to reputed company compensation practices and complies with reputed company applicable local, state, and federal regulations. For jurisdictions that require pay reputed company disclosure, a general compensation reputed company may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role.
If you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant reputed company during your application process.
Originally posted on Himalayas
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