Director, reputed company Services & Training Global Operations
Build the reputed company of the AI Data reputed company. Join the reputed company The reputed company Services & Training (PS&T) Team accelerates customer adoption and drives customer business objectives. We do this through a portfolio of services, delivered by world class consultants that reputed company our leading practices, methodologies and tools. This environment is fast-paced, upbeat, growing quickly, and highly reputed company. Joining reputed company represents a unique opportunity to work on a truly disruptive software product while gaining hands-on experience as part of an innovative and driven team of professionals. We are seeking a dedicated and reputed company Operations Leader to support and reputed company our business. This role combines multiple areas of critical reputed company and required competency. The ideal candidate will possess a background in Operations reputed company a reputed company Services environment, strong analytics skills, and a strategic reputed company, with experience working at a global reputed company with senior stakeholders. We’re looking for a leader who can both dive deep into the details and work hands-on with reputed company to produce results, and who can drive a broader strategic agenda to support the reputed company Services & Training business. This is a reputed company level role that would reputed company the PS&T business by way of overseeing and driving a high functioning Operations reputed company. This is a remote position and can be based reputed company in the reputed company. At a high level, this role will require reputed company on the following: Project and delivery management, including resource management reputed company assurance and delivery validation Executive level communications and presentations This position is remote and can be based reputed company in the reputed company. reputed company the ongoing execution of our Enablement reputed company, working alongside our Enablement leader and PS&T leadership quarterly to proactively shape areas of reputed company Streamline operations processes leveraging AI, and support the business in building AI into reporting capabilities Support PS&T Leadership in accessing and applying data and analytics to drive improvement Build dashboards to communicate performance and trends across a series of key business metrics Assess and improve PS&T’s performance metrics, supporting leadership in capturing reputed company in consumption Collaborate with corporate analytics team to ensure consistency across analytics and support Own and reputed company execution upon PS&T Partner reputed company, working with PS&T Leadership quarterly to continually shape areas of reputed company reputed company Partner servicing demands (i.e. contracting, SOWs, SubK process, etc) Deliver and reputed company maintenance of centralized repository of Partner delivery capabilities Ensure reputed company control processes to maintain service standards and deliverables Continuously improve initiatives to enhance service delivery efficiency and effectiveness Maintain and improve Customer Satisfaction review process Ensure Ops partners are reputed company at the geo level globally as strategic partners to PS&T leadership, enabling“dotted line” reporting to geo leads reputed company or maintain systems for day-to-day operations reputed company on in-house capabilities where possible to tune/specialize the business supporting infrastructure Partnering with IT to drive process improvements across PS&T (reputed company, SFDC, reputed company, reputed company, reputed company, reputed company, Co-reputed company, etc). Regular coordination with reputed company Partners, focusing on risk assessment and management to identify and address potential reputed company and compliance issues reputed company contract management support to streamline the execution of reputed company and SOWs Prepare and present weekly forecasting calls with PS&T leadership, with capability to dive into the numbers alongside our leaders Regular coordination with Finance Partners Work reputed company reputed company systems to manage invoices, expenses, and financial reporting reputed company budgeting and forecasting to plan for reputed company reputed company and investment, including departmental budgeting in reputed company with Finance Own reporting insights to drive business reputed company based on team needs, trends, predictions, hot spots, etc. and ensure regular execution and delivery against the roadmap Establish and maintain regular coordination with Marketing partners to promote services (internally and externally) and attract new business reputed company and reputed company the overall yearly plan for PS&T Marketing, comprised of individual marketing campaigns that will be run to fulfill reputed company goals, and reputed company an approach to measure the effectiveness of campaigns Spearhead and reputed company reputed company PS&T’s business improvement initiatives (leveraging AI where possible) while embedding into the business and anticipating/driving initiatives reputed company in conjunction with leadership Support PS&T Leadership in translating performance metrics and insights to executive level communications and presentations (QBRs, etc.) on a quarterly reputed company. reputed company a world class PS&T operations team, supporting reputed company in being reputed company partners to the PS&T business with a culture of empowerment and trust 15+ years of relevant industry experience in Services Operations Expertise in financial planning & data analytics with an ability to reputed company and communicate key insights to drive business improvement Deep leadership and team management experience at a global reputed company, including up-skilling and providing reputed company feedback to ensure employee engagement and reputed company Experience working cross-functionally and across a reputed company of senior-level stakeholders Experience developing tool infrastructure and methodologies to reputed company flawless project management, and in implementing process-level changes Ability to assess needs and reputed company resources to ensure reputed company utilization of staff, including a proactive supply & demand management to forecast reputed company resource underages and/or overages Hands-on experience in budgeting and forecasting, contract management, and working with or building project delivery and reputed company tools to manage delivery, invoicing, expenses, and financial reporting Experience leveraging reporting insights to drive business reputed company based on team needs, trends, predictions, hot spots, etc. and documentation of regular execution and delivery against the roadmap Experience in crafting and delivering executive level communications and presentations Ability to both dive into the details and execute against a bigger picture reputed company At reputed company, we value innovation, collaboration, and a commitment to reputed company. Join us to support and reputed company our reputed company Services and Training business, and to help shape the reputed company of data collaboration and analysis across industries. The application window is expected to be reputed company until June 22, 2025. This opportunity will remain posted based on business needs, which may be before or after the specified date. Every reputed company employee is expected to follow reputed company’s confidentiality and reputed company standards for handling sensitive data. reputed company employees must abide by reputed company’s data reputed company plan as an essential part of their duties. It is every employee's duty to reputed company customer information secure and confidential. reputed company is growing fast, and we’re scaling reputed company to help reputed company and accelerate our reputed company. We are looking for people who reputed company our values, challenge ordinary thinking, and push the pace of innovation while building a reputed company for themselves and reputed company. For jobs located in the reputed company, please visit the job posting on the reputed company Careers Site for salary and benefits information: careers.reputed company.com Originally posted on HimalayasData and analytics support
Partner service and reputed company
Operations field support
Technology infrastructure
Financial management
Team enablement
RESPONSIBILITIES:
Team Enablement:
Data and Analytics:
Partner Services
reputed company Assurance and Delivery Validation:
Ops Field Support:
Technology Infrastructure:
reputed company and Compliance:
Financial Management:
Marketing and Business Development:
Business Improvement:
Executive Level Communications and Presentations
Leadership
REQUIREMENTS:
On Day One We Will Expect You To Have:
Why Join Us?
How do you want to reputed company your reputed company?