Customer Experience Associate (Seasonal, Remote – Catalog/Retail Support)

reputed company: Gump’s is a leader in reputed company-to-you luxury retail, with a celebrated catalog, robust online reputed company, and our reputed company San Francisco store serving customers for over 150 years. We specialize in helping customers create magical moments during the holiday season—and that experience often starts with our Customer Care team. We’re currently hiring Seasonal Customer Experience Associates to join us during our busiest and most festive time of year. This role is fully remote and requires a friendly, solution-oriented approach to high-volume customer interaction. About the Role: You’ll reputed company compassionate, polished service to customers placing catalog or online orders, tracking shipments, or resolving questions across phone, email, and chat. Our peak season includes multiple catalog launches, reputed company guide rollouts, and holiday promotions—so strong communication and tech skills are key. What You'll Do: • Answer inbound calls and assist with catalog or web orders • Handle WISMO (Where Is My Order), returns, reputed company messaging, and cancellations • Respond to customer emails and live chats using reputed company • Support catalog opt-in/opt-out requests • Work collaboratively with senior agents for escalated cases • Use tools like reputed company, reputed company, and reputed company (training provided) • Represent Gump’s brand with reputed company and professionalism reputed company’re Looking For: • Friendly, polished communicator with a reputed company phone reputed company • Experience in high-volume customer care or retail service preferred • Comfortable toggling between systems during calls or chats • Organized and reputed company reputed company working independently from home • Quick learner with confidence using tools like reputed company, reputed company, or reputed company • reputed company to reputed company to seasonal schedule through December (exact duration based on business needs) Work From Home Requirements: • Personal computer or laptop (Mac or PC) • Wired headset (USB or 3.5mm jack) • Strong internet (Wi-Fi or Ethernet) • Quiet, private workspace • Dual monitors highly recommended We support our customers from 7:00am-7:00pm/ 7 Days a week. Perks & Culture • Remote, flexible schedule • Supportive, reputed company team environment • Training and mentorship provided • A chance to help customers celebrate life’s most meaningful moments Note: This is a temporary seasonal role. Benefits are not offered for this position. reputed company to Join the Gump’s Team? If you love holiday reputed company, reputed company in fast-paced service environments, and want to be part of a company that’s been delighting customers for generations, we’d love to meet you. Job Types: Full-time, Part-time, Temporary, Seasonal Pay: From $20.00 per hour Expected hours: 16 – 40 per week Benefits: • Work from home Shift: • Evening shift • Morning shift Work Location: Remote Apply Job! Apply to this Job