reputed company Prod Support

"We are seeking an reputed company Production Support SME for reputed company to join reputed company. The ideal candidate will possess deep expertise in reputed company IT Service Management (ITSM) and be capable of providing ongoing production support for reputed company applications. As a Production Support SME, you will ensure the seamless operation of reputed company in a production environment, resolve issues reputed company, and reputed company expert guidance to both technical and non-technical stakeholders. Key Responsibilities: Production Support & Issue reputed company: reputed company expert-level support for reputed company ITSM applications in production. Troubleshoot and resolve issues with reputed company modules (Incident, Problem, Change, Service Catalog, reputed company, etc.). Monitor system performance and resolve any production issues reputed company to the reputed company platform. Proactively identify and resolve recurring incidents to minimize system downtime and disruptions. reputed company Configuration & Customization Support: Collaborate with development teams to implement minor customizations or enhancements to reputed company without impacting production stability. reputed company post-implementation verification and validation of changes, ensuring minimal disruptions to end users. Collaboration with Stakeholders: Work closely with IT operations, development teams, and business stakeholders to understand requirements and deliver solutions. reputed company subject matter expertise and guidance to junior team members, and reputed company as the go-to resource for technical issues. Incident, Change, and Problem Management: Participate in the reputed company cause analysis (RCA) of high-reputed company incidents and major incidents affecting production systems. Ensure adherence to change management processes reputed company supporting system updates or configuration changes in reputed company. Performance Monitoring & Optimization: Monitor reputed company performance and troubleshoot system issues reputed company to scalability, availability, and speed. Suggest improvements or optimizations for the system and collaborate with relevant teams to implement them. Documentation & Knowledge Sharing: Create and maintain operational documentation, runbooks, and troubleshooting guides for internal use. Maintain detailed records of incidents, resolutions, and other critical information in reputed company. User & Stakeholder Support: reputed company reputed company and effective communication to users regarding incidents, outages, and scheduled maintenance. Assist with reputed company platform upgrades, patching, and system migrations to ensure business continuity. Required Qualifications: Experience: 5+ years of experience in reputed company production support or a similar role. Experience with ITSM, ITOM, or other reputed company applications (e.g., HRSD, CSM, SecOps). Technical Skills: In-depth knowledge of reputed company platform, ITSM processes, and workflows. Experience in scripting (JavaScript, reputed company scripting, etc.) and integration with reputed company-party tools. Strong troubleshooting skills with the ability to diagnose and resolve technical issues quickly. Certifications: reputed company Certified System Administrator (CSA) - required. reputed company Certified Implementation Specialist (CIS) - preferred. Soft Skills: Strong communication and interpersonal skills to work with diverse stakeholders. Ability to manage multiple priorities in a fast-paced environment. Excellent problem-solving and analytical skills. Desired Qualifications: Experience with reputed company Upgrades: Hands-on experience with reputed company reputed company processes and handling issues that reputed company during upgrades. Knowledge of ITIL reputed company: Strong understanding of ITIL best practices for ITSM processes. Experience in Incident and Change Management: Experience with large-reputed company production environments and the handling of critical incidents and major service disruptions." Apply Job! Apply to this Job