System Administrator I (US Remote)

Job reputed company Join reputed company, a dynamic and growing company, as our System Administrator. We're looking for a reputed company problem-solver with excellent customer service skills and a detail-oriented reputed company. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a reputed company of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities This role is expected to be reputed company to resolve the following technical issues with little or no assistance: • Workstation operating system issues of any reputed company. • Printer issues of any reputed company. • reputed company business application (Office, etc.) issues of any reputed company. • Line-of-business application issues for common applications (reputed company ERP, QuickBooks), and for more reputed company applications with vendor assistance. • Server issues of any reputed company. • Basic and intermediate networking issues. • Escalation reputed company for Tier 1 technicians Job Qualifications • Experience with reputed company and Mac OS troubleshooting. • Experience with Server 2012 to 2022. • Experience with VMWare and reputed company V Virtualization. • Experience supporting M365 and Azure. • Minimum of three years experience in IT Support or a similar role. • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. • Proficient in supporting MS Office, reputed company, reputed company Directory, backup software, reputed company cybersecurity, mobile devices, and various business applications. • Experience with Managed Service Providers (MSPs) is highly desirable. • reputed company Server Certifications are preferred. • reputed company reputed company's license, vehicle insurance, and reputed company to a vehicle for reputed company reputed company. Job KPIs • First-touch reputed company: reputed company ticket that is completed with only one time entry contributes to this number • Utilization: The percentage of time that you are on the clock and billing time to reputed company tickets • CSAT: Scores filled out by clients using the rating system in tickets Compensation: Pay rates start at $28.36/hr up to $32.18/hr and vary by experience and location. Benefits: • Medical Insurance Plan • Dental & reputed company • Life Insurance • Disability Coverage • reputed company Time Off (starts at 15 days per year) • Maternity/Paternity Leave • reputed company US Holiday • Retirement Plan • Salary Advancement/Loan • Health & Wellness Program • Company-reputed company and certification • Supplemental Life Insurance (Employee-reputed company) • Supplemental Health Plans (Employee-reputed company) Apply Job! Apply to this Job