Customer Service Representative - HYBRID

Job Posting: Customer Service Representative – Remote at IronCladplusJob Description Are you passionate about helping people and solving problems? We’re looking for a Customer Service Representative (CSR) to join our dynamic, fast-growing team. In this role, you’ll provide top-tier customer support across multiple channels—phone, email, and Zoom calls—delivering exceptional customer experiences every step of the way. This is a customer-focused position where strong communication skills, problem-solving abilities, and a positive attitude are essential. We welcome candidates from diverse backgrounds, including retail, hospitality, administrative support, and other client-facing roles. This position is fully remote, allowing you to work from anywhere, giving you the flexibility and the opportunity to engage with a diverse clientele. By joining IronCladplus, you become part of a dedicated team that supports your professional growth and values your contributions to our collective success. Duties and Responsibilities • Respond promptly and professionally to customer inquiries via phone, email, chat, and Zoom call. • Resolve product or service issues by clarifying the customer’s concern, determining the root cause, and identifying effective solutions. • Maintain detailed records of customer interactions using CRM systems. • Follow communication procedures, guidelines, and policies to ensure consistent service delivery. • Provide feedback to management to improve processes, services, and the overall customer experience. • Collaborate with cross-functional teams including Sales, Technical Support, and Logistics. • Uphold customer satisfaction standards and meet or exceed service metrics. Requirements • High school diploma or equivalent (Associate or Bachelor's degree preferred). • 1+ years of experience in customer service, call center, help desk, or a related role. • Strong written and verbal communication skills. • Proficiency with computers, web-based platforms, and customer service tools. • Ability to multitask, stay organized, and adapt in a fast-paced environment. • Empathy, patience, and a customer-first mindset. Preferred Skills (Nice-to-Have) • Experience with remote customer service or working from home. • Bilingual (Spanish, French, Mandarin, etc.). • Familiarity with CRM software and ticketing systems. • Prior experience in client-facing roles. Why Join Us • Competitive pay with regular performance reviews. • Health, dental, and vision insurance. • Amazing retirement plan. • Career growth opportunities and customer service training. • Supportive, inclusive, and team-driven culture. Apply Job! Apply to this Job