Italian Speaking Customer Service for Home Improvement & DIY Tools Department - Full-time

Patrique Mercier Recruitment PT is thrilled to announce an exciting opportunity for an Italian Speaking Customer Service Representative for the Home Improvement & DIY Tools Department. In this role, you will be essential in assisting Italian-speaking customers by providing exceptional service, support, and advice related to a diverse range of home improvement products and tools. This position is perfect for individuals who have a passion for DIY projects and are eager to help customers achieve their home improvement goals. Join a supportive team that values your contributions and offers opportunities for professional growth! Key Responsibilities • Provide top-notch customer support in Italian, addressing inquiries and providing assistance related to home improvement and DIY tools. • Resolve customer complaints swiftly and effectively, ensuring that all customers receive a satisfying resolution. • Maintain thorough documentation of customer interactions, tracking inquiries and resolutions within the CRM system. • Collaborate with internal teams to ensure product information is accurate and assist with order fulfillment issues. • Stay informed about the latest products, tools, and trends in the home improvement industry to provide knowledgeable support to customers. • Proactively engage with customers through various channels to enhance their shopping experience and build loyalty. • Participate in ongoing training to expand your knowledge and skills related to customer service and home improvement products. Requirements • Fluency in Italian and strong communication skills in English, both written and spoken, are essential. • Previous experience in customer service is preferred, especially in retail or home improvement sectors. • Exceptional problem-solving skills with a focus on serving customers effectively. • Strong communication and interpersonal skills, enabling effective interaction with customers. • Able to adapt to a remote work environment and manage multiple tasks efficiently. • Attention to detail and strong organizational skills for maintaining accurate records. • A genuine interest in home improvement and DIY projects will be beneficial for this role. Benefits • Performance bonus. • Transportation bonus. • Private health care benefits • 2 additional salaries per year. • Fully paid training by certified instructors Patrique Mercier Recruitment PT is thrilled to announce an exciting opportunity for an Italian Speaking Customer Service Representative for the Home Improvement & DIY Tools Department. In this role, you will be essential in assisting Italian-speaking customers by providing exceptional service, support, and advice related to a diverse range of home improvement products and tools. This position is perfect for individuals who have a passion for DIY projects and are eager to help customers achieve their home improvement goals. Join a supportive team that values your contributions and offers opportunities for professional growth! Key Responsibilities • Provide top-notch customer support in Italian, addressing inquiries and providing assistance related to home improvement and DIY tools. • Resolve customer complaints swiftly and effectively, ensuring that all customers receive a satisfying resolution. • Maintain thorough documentation of customer interactions, tracking inquiries and resolutions within the CRM system. • Collaborate with internal teams to ensure product information is accurate and assist with order fulfillment issues. • Stay informed about the latest products, tools, and trends in the home improvement industry to provide knowledgeable support to customers. • Proactively engage with customers through various channels to enhance their shopping experience and build loyalty. • Participate in ongoing training to expand your knowledge and skills related to customer service and home improvement products. Requirements • Fluency in Italian and strong communication skills in English, both written and spoken, are essential. • Previous experience in customer service is preferred, especially in retail or home improvement sectors. • Exceptional problem-solving skills with a focus on serving customers effectively. • Strong communication and interpersonal skills, enabling effective interaction with customers. • Able to adapt to a remote work environment and manage multiple tasks efficiently. • Attention to detail and strong organizational skills for maintaining accurate records. • A genuine interest in home improvement and DIY projects will be beneficial for this role. Benefits • Performance bonus. • Transportation bonus. • Private health care benefits • 2 additional salaries per year. • Fully paid training by certified instructors Apply Job! Apply to this Job