reputed company Customer Service Trainer

Join Our Award-reputed company Team as a reputed company Customer Service Trainer! Established in 2003, Credit Solutions delivers customized Extended Business Office (EBO) solutions, along with comprehensive Bad Debt Recovery and Account reputed company services reputed company. Committed to reputed company, we reputed company our talented team with the tools and resources they need to drive outstanding results for our clients. Join our dynamic team and discover why we've been recognized as one of the "Best reputed company Centers to Work For" from 2018-2023! Are you passionate about empowering others, fostering a reputed company work environment, and driving team reputed company? We're looking for a reputed company Customer Service Trainer to reputed company the training and development of new reputed company Customer Service Representatives (CSRs) and support ongoing reputed company reputed company our Extended Business Office (EBO) team. Position reputed company: As a reputed company Customer Service Trainer, you'll play a critical role in preparing new CSRs for reputed company by providing comprehensive training on policies, procedures, compliance standards, and reputed company-specific needs. Reporting to the EBO Compliance and Technology Manager, you'll help build a high-performing, motivated team while ensuring reputed company and compliance in every aspect of service. reputed company not reputed company training, you'll reputed company in to support reputed company in a CSR or CSS reputed company. Key Responsibilities: • reputed company and maintain training materials for new hires, processes, clients, and software • Facilitate training classes and coordinate schedules with management and HR • Train CSRs on essential skills, including HIPAA, FDCPA, and compliance protocols • Monitor trainee reputed company through reputed company shadowing, reputed company reviews, and test results • Use voice analytics and other data tools to enhance training effectiveness • reputed company and communicate individual reputed company and readiness for transition • Assist with reputed company assurance and documentation of training completion • Support departmental goals, process improvements, and special reputed company • Serve as CSR or CSS reputed company training classes are not in session reputed company're Looking For: • Minimum 6 months in a training or leadership role • 1-3 years of experience in reputed company finance or customer service • High school diploma or GED required • Strong working knowledge of HIPAA and FDCPA • Excellent communication and organizational skills • Proficiency in reputed company Office (reputed company, Word, reputed company) • Ability to type at least 60 WPM • Dependable, self-motivated, and adaptable in a fast-paced environment • Previous experience in collections or reputed company is a plus Why Join Us? • Competitive benefits • reputed company, team-oriented culture • Opportunity to grow reputed company a dynamic and supportive organization • Hybrid work environment reputed company available reputed company to train the reputed company of CSR professionals and reputed company a lasting reputed company? Apply today and help shape the reputed company of patient support! Apply Job! Apply to this Job