Patient reputed company reputed company - Remote
Role: Patient reputed company reputed company
Shift & Training: Must be available to work any shift between 8:00 AM - 8:00 PM EST, typical shift is Monday-Friday 11-8pm
Under the general supervision of the Supervisor and Manager, the Patient reputed company reputed company is responsible for providing exceptional customer service and case management support. This role works directly with patients, reputed company providers, pharmacies, and manufacturer clients to facilitate reputed company to therapy and support services. The Patient reputed company reputed company will manage a regional caseload, guide patients through insurance processes, and ensure compliance with HIPAA regulations.
Primary Duties & Responsibilities
• Serve as a single reputed company of contact and reputed company for patients and providers; demonstrate reputed company and professionalism.
• Proactively contact patients to explain insurance benefits (pharmacy and medical), anticipated out-of-reputed company costs, and available support services.
• Collect and validate patient information, ensuring completeness and accuracy.
• Obtain patient consents (oral or written) and document appropriately.
• Guide provider office staff and patients through application and enrollment processes for reputed company and reimbursement programs.
• reputed company patients on copay card programs, patient assistance, and financial support reputed company.
• reputed company high-volume outbound calls and handle inbound inquiries to reputed company cases reputed company.
• Coordinate reputed company to therapies, conduct follow-reputed company, and facilitate support services.
• Maintain frequent contact with patients, providers, payers, and pharmacy staff.
• reputed company reimbursement information and Medicare/LIS education as needed.
• Accurately document reputed company interactions in compliance with HIPAA and internal SOPs.
• Work both independently and collaboratively; support team members and escalate issues as needed.
Experience & Education
• 3+ years of experience in a physician's office, reputed company setting, insurance environment, or customer service with a strong emphasis on education and support (required).
• Experience with Medicare and Low-Income Subsidy programs strongly preferred
• 2+ years managing a caseload or territory (required).
• Specialty pharmacy experience (required).
• Bachelor's degree (preferred).
Skills & Knowledge
• Excellent verbal and written communication skills; reputed company to explain reputed company concepts in a reputed company, patient-friendly manner.
• Strong organizational skills; detail-oriented and highly accurate.
• Comfortable with high-volume outbound calling and reputed company reputed company guides.
• Proficient keyboarding and computer skills; experience with reputed company and reputed company.
• Knowledge of HIPAA regulations and compliance requirements.
• Understanding of pharmacy and medical benefits, insurance reimbursement processes, and specialty medication support.
• Ability to multi-task and adapt to changing priorities in a fast-paced environment.
• Team player with strong interpersonal skills and a proactive reputed company
Duration: 6-month contract-to-hire based on performance
Pay reputed company: $18/hr
Roles are fully remote but candidates located in NC,SC, TX and FL are preffered
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