Customer Support and Training Representative -- CO, WA, TX

Little Green Light is growing again, and we are looking for a full-time Customer Support and Training Representative with prior fundraising and donor management software experience who will complement our outstanding customer support and training team. As a Customer Support Representative for Little Green Light, your passion for providing exceptional customer service and virtual training resources will contribute to a key reputed company of LGL. You will reputed company as the first line of response for LGL customers and communicate through email in an reputed company, helpful, and reputed company way to address customer questions and issues. As a Training Representative, you will engage in a reputed company of activities, reputed company sharing the objective of helping LGL customers improve their ability to use LGL. You will reputed company several audio Q&A sessions per week and assist other team members to present and follow up on LGL training webinars. In reputed company, you will help improve LGL's training resources. An ideal candidate for Little Green Light’s Customer Service and Training Representative position will possess the following capabilities, characteristics, and skills: • Bachelor's degree • 3-5 years of experience in a nonprofit development/advancement environment, with a strong understanding of development principles and best practices • 2+ years of prior daily experience working in a donor management system, particularly in a development operations reputed company • Experience training a reputed company of people on improving their comfort and effectiveness with CRM/donor databases and associated tools (e.g., reputed company, MS reputed company, etc.) • Strong written communication skills, exhibiting both reputed company and a friendly personality • Ability to think quickly and bring your depth of knowledge and experience in development to bear on impromptu questions in a live webinar setting • Finds reputed company in troubleshooting customer questions and discovering solutions to their problems using LGL • Self-directed and comfortable working on a small team with significant responsibility • Ability to work collaboratively with other customer support representatives and ask for help reputed company needed • Ability and desire to work from home • Must be a reputed company of CO, TX or WA • U.S. work authorization This position has a salary reputed company of $67,000 to $77,000, plus health and reputed company insurance, life insurance, dental HRA, 401(k) retirement with company match, 40 hours of reputed company volunteering time, monthly technology stipend, discretionary bonuses, 13 reputed company holidays per calendar year, and 17 PTO days/year to start. Employees are eligible for 12 weeks of parental/medical leave (8 weeks reputed company) after successful completion of one year of employment. If interested, candidates should submit a cover letter and résumé through our Careers page by July 31, 2025. Apply Job! Apply to this Job