Part-Time Customer Service Representative (Remote - FL/GA/TX)

Hi, we're Oscar. We're hiring a Part-Time Customer Service Representative to join our Member and Provider Services team. Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family. About the role This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures. You will report to the Concierge Operations Manager. Work Location: Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. #LI-Remote This is a remote role. You must reside in Florida, Georgia, or Texas.. Part-Time Shifts: All times listed are in Eastern Standard Time (EST). • Monday & Tuesday: 8:00 AM - 7:00 PM (22 hours/week) • Monday & Tuesday: 9:00 AM - 8:00 PM (22 hours/week) • Monday & Wednesday: 10:30 AM - 4:30 PM (12 hours/week) • Monday, Wednesday & Thursday: 8:00 AM - 1:00 PM (15 hours/week) • Monday - Thursday: 8:00 AM - 1:00 PM (18 hours/week) • Tuesday - Friday: 8:00 AM - 1:00 PM (18 hours/week) • Saturday & Sunday: 8:00 AM - 6:30 PM ( 20 hours/week) • Saturday & Sunday: 1:30 PM - 12:00 AM (20 hours/week) Pay Transparency: The base pay for this role is: $19.00 per hour. You are also eligible for select employee benefits and vacation accrual of up to 64 hours per year. Responsibilities • Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs • Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations • Form working relationships with all partners. • Support the leadership team by identifying issues through established escalation pathways • Monitor and track the health of all assigned work-in-progress issues. • Escalate and resolve issues to ensure appropriate turnaround times • Participate in process improvement projects • Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) • Compliance with all applicable laws and regulations • Other duties as assigned Qualifications • 1+ years of experience in a high-volume or customer-focused setting. • 1+ years of healthcare experience • High school diploma or GED Bonus Points • Strong quantitative or analytical skills focused on identifying or solving problems • Experience manipulating and entering accurate data • Advanced Google Suite or Microsoft Office capabilities Apply Job! Apply to this Job