Senior Client Technology Management Engineer

Description: • As a Sr. Client Technology Management Engineer, you will bring a solid background in current technologies, working as a direct point of contact for our clients to address their business needs through technology. • You will act as a Senior Engineering resource when interfacing with assigned clients, providing guidance to address complex architectural and technological challenges. • To join our team you should be a critical thinker, attentive to the needs of our clients, and be capable of articulating technology to audiences with varying degrees of technical knowledge. • Our ideal candidate will also have familiarity with the alternative investment industry, specifically hedge funds, private equity, venture capital, family office, etc. • Address ongoing issues and provide solutions for clients that improve the overall platform • Work directly with client approvers to identity a wide range of technical pain points and either resolve through existing technology, or research and identify alternate options to meet their business needs • Work with vendors and coordinate on escalated issues internally in a timely fashion • Ownership and follow up of pending issues to resolution • Tailor technology to adapt to client-specific business requirements • Root cause analysis of systemic issues for clients • Evaluate and deliver 3rd-party software integrations not currently resold/supported by Abacus • Collaborate with other Senior Engineering and Cloud Architect team members to deliver solutions to clients • Note common client requests as potential product and platform enhancement opportunities Requirements: • Minimum 3-4 years' experience in a client facing technology position • Minimum 5-10 years’ experience in an system engineering position • Experience in the financial sector a plus • Experience working at an MSP a plus • Certifications a plus (MCSE, MCAA, VCP, CCP) • Ability to work EST hours Benefits: • Competitive compensation • Exposure to diverse array of technologies • Part of a supportive, friendly team of experienced technicians that aim to deliver exceptional service • Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO • Opportunities to further technical education through online courses and Employee Certification Program Apply Job! Apply to this Job