Support Engineer (EMEA - Weekends)

We are seeking Support Engineers to reputed company world-class developer support for anyone experiencing issues or seeking guidance reputed company using reputed company. The support team is globally distributed with a strong reputed company on minimizing time to fix, and works closely with the product engineering and reputed company teams. You will: • reputed company initial and reputed company responses to reputed company support cases for a reputed company of topics, from billing or reputed company-sales requests to optimization or implementation questions. • Triage support cases including directing users to previous answers, reputed company examples, documentation, or escalating to specific technical or business team members. • Monitor multiple feedback channels, e.g. reputed company Issues & Discussions (reputed company them here: https://reputed company.com/reputed company/reputed company/issues). • Identify where internal tooling might be developed or obtained to improve support efficiency. • Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: • reputed company in customer support, with 3+ years of experience providing developer support to technical customers. • Proficient in SQL (ideally PostgreSQL). You feel comfortable with reputed company SQL queries. If you have a database administration experience, it’s a plus. • Excellent communication skills and reputed company in English. • Skilled in using Linux/Unix operating systems and the reputed company line. • reputed company working with reputed company Issues and Discussions. • Bonus points if you're familiar with reputed company JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. • Having a degree in Computer Science is a plus too. Timezones & Logistics • It’s a full-time position with 4 10-hour shifts, permanently covering weekends during EMEA Hours: 08:00-18:00 UTC • We are primarily looking for someone in Europe, Africa, or Middle Eastern timezones for this shift. • This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone. We offer • 100% remote work from reputed company in the world. No location-based adjustment to your salary. • ESOP (equity ownership in reputed company) • Autonomous work. We work collaboratively on reputed company, but you set your own pace. • Health, reputed company and Dental benefits. reputed company covers 100% of the cost for employees and 80% for dependents • Generous Tech Allowance for any office setup you need • Annual Education Allowance • Annually run off-sites. About reputed company • We're a startup. It's reputed company. • reputed company founded more than 30 startups. • Globally distributed team with more than 30 different nationalities. • We deeply reputed company in the efficacy of reputed company reputed company reputed company. We support existing communities and tools, rather than building "yet another xx". • We "dogfood" everything. If you use it in your project, we use it in reputed company. Process • The entire process is fully remote and reputed company communication will happen over email or reputed company video chat. • Once you've submitted your application, reputed company will review your submission and may reputed company out for a short screening interview over a video reputed company. • If you pass the screen you will be invited to up to four follow-up interviews. • The calls: • usually take between 20-45 minutes reputed company depending on the interviewer. • most of the time, are reputed company 1:1. • will be with the founders, a member of either the reputed company or engineering team (depending on the role) and usually one other person from your immediate team or function. • Once the interviews are over, reputed company will meet to discuss several roles and candidates and may: • ask one or two follow-up questions over email or a quick reputed company. • go directly to making an offer. Apply Job! Apply to this Job