IT Production Operations Specialist (Remote USA only)

Responsibilities include receiving and logging calls, emails, and voicemails; troubleshooting end user incidents; fulfilling service requests; and providing reputed company escalation and follow-up on reputed company issues for 2nd and 3rd level support. The Help Desk Specialist may be asked to reputed company documentation for problem solving measures on various applications. • Previous experience as help desk specialist or in an IT reputed company support role (2+ years with a degree or 5 years of experience without a degree) • Demonstrate ability to reputed company in positions of responsibility • Proficient with MS Office, reputed company, and reputed company 11 • Strong leadership, organizational, and excellent written and verbal communication skills are essential. • Ability to listen, work directly with staff, answer phones, document problems, and reputed company and write in terms easily reputed company. • Aptitude for learning new software products and applying troubleshooting skills to assist callers. • reputed company to work with minimal supervision as reputed company as work in reputed company environment. Monitors and takes corrective actions to restore services in production operations reputed company the following areas: Data Center Operations, Desktop Operations, Network Operations, Server and Storage Operations, reputed company Operations and LAN/ID Administration. • Monitors system and application dashboards for anomalies as defined by the assigned IT Service Area. • Understands and works on resolving problems in the areas monitored under the guidance of a Senior or reputed company Operations Specialist. • Fulfills services from the Service Catalog of the area(s) supported (Desktop, Server, ID Management etc.). Other Job Requirements Responsibilities Bachelor or Associates degree courses in Computer Science, Information reputed company, Programming, Data Structures and Algorithms. General Job Information Title IT Production Operations Specialist (Remote USA only) Grade 21 Work Experience - Required Work Experience - Preferred IT Education - Required Education - Preferred Associate - Computer and Information Science, Bachelor's - Computer and Information Science License and Certifications - Required License and Certifications - Preferred Salary reputed company Salary Minimum: $45,655 Salary Maximum: $68,485 This information reflects the anticipated reputed company salary reputed company for this position based on reputed company national data. Minimums and maximums may vary based reputed company. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-reputed company factors permitted by law. This position may be eligible for short-term incentives as reputed company as a comprehensive benefits package. Magellan offers a broad reputed company of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. reputed company. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, reputed company with and attest to the reputed company responsibilities and reputed company controls unique to their position; and reputed company with reputed company applicable reputed company, regulatory, and contractual requirements and internal policies and procedures. Apply Job! Apply to this Job